Customer Service ・ Jobs in Japan search results

Provide primarily customer service based phone support to Healthcare Client customers.
-Activate and engage with client/customer whilst providing accurate information of customer’s
issue at hand.
-Accurately record and update customers’ cases into Healthcare Client’s CRM and
trackers following appropriate processes.
- Provide accurate and understandable information to all customers and support partners.
- Ensure customer issues and/or complaints are either addressed or escalated to the appropriate
level, whilst ensuring follow through in all ...

SUMMARY:
The Client Service Associate is to help support the project's advertisers worldwide through chat, email, and callbacks.

DUTIES AND RESPONSIBILITIES:
Understand customer enquiries and respond via applicable channels: email, chat, and call backs
Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
Manage customer escalations and ensure that these are answered, tracked, and escalated as required
Perform all procedures accurately, including following project's documented call flows, wo ...

Position Summary:
The Reservation and Ticketing team are responsible for ensuring support, relating to client, travel agents and passenger’s inquiries. The team roughly handles 90% inbound inquiries and 10% back office work. Responsibilities are conducted via phone, email and chat.

Duties and Responsibilities:
• Answer incoming calls including email and chat in a timely manner
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage cust ...

Job Description
Essential Functions/Core Responsibilities
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide
resolution to the customer

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with
the customer

• Greet customers in a courteous, friendly, and professional manner using agreed upon p ...

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Essential Functions/Core Responsibilities
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provid ...

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide
resolution to the customer

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with
the customer

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Maintain basic knowledge of client product ...

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide
resolution to the customer

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with
the customer

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Maintain basic knowledge of client product ...

Job Responsibilities:
• Engage customer, understand their needs, and translate this need to work required, and set proper expectations about delivery time.
• Identify issues, carry out (RCA) Root Cause Analysis, troubleshoot and translate Customer needs and requests into work required (service identification).
• Focus on resolving customer issues, not closing cases; Solve the right problem for the requestor by looking beyond the stated requested to the true needs, distinguishing between relevant & irrelevant information; adhere to business and c ...

Responsibilities
Responsible to resolve customer queries in a timely and accurate way through inbound
call, email or live chat
Identify customer needs and assist them in using specific features and functionalities in
the client platform
Follow-up with customers to ensure their technical issues are resolved
Become and remain knowledgeable about client products and community standards
Use market-specific knowledge,signals and insightsto spot and scope scalable solutionsto
improve the support of our community of customers
Identify inefficiencies in ...

▪ Review various types of video content to determine community guidelines are met while upholding a high standard of accuracy and quality.
▪ Thoroughly monitor, classify and /or eliminate sensitive and inappropriate content such as Pornography, Violence, Human Trafficking, Drugs, Alcohol, etc.
▪ Comply with the performance indicators or parameters defined by the specific client's operation.
▪ Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.
▪ Enforce ...

Responsibilities:

-Provide timely support to customers through available communication channels (inbound phone calls and email).
-Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
-Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
-Identify and escalate priority issues through appropriate channels as and when necessary.
-Works harmoniously with other team members to identify b ...

Responsibilities and Accountabilities

• Support customers to place online orders with the client.
• Provide timely support to customers through available communication channels (inbound phone calls and email).
• Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
• Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
• Identify and escalate priority issues through appropr ...

Job responsibilities.

• Support customers to place online orders with the client.
• Provide timely support to customers through available communication channels (inbound phone calls and email).
• Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
• Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
• Identify and escalate priority issues through appropriate channels as ...

Scope of Work:

• To provide a single point of contact for users.
• Deals with management of both routine and non-routine incidents
and requests.
• Provision of first line support for incidents.
• Takes ownership for listening to and understanding basic customer
problems
• Asking relevant questions to resolve typically known problems
within required timescales.
• Knows when problems are ‘beyond them’ and escalates so they can
be resolved ...

Purpose As a Customer Success Specialist, your goal is to make our customer happy and productive, to work collaboratively with sales, product, engineering, to set a high standard for how we serve our customers, and to always communicate with empathy and respect.

Job Scope

Effectively resolve customer inquiries in a considerate and timely manner via chat, email and phone
Compose thoughtful, personalized responses for a variety of customer request
Triage incoming requests and spot trends in customer issues to flag for the rest of the team
Identify ...

Understand customer enquiries and respond via applicable channels: email, chat, and call backs
Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
Manage customer escalations and ensure that these are answered, tracked, and escalated as required
Perform all procedures accurately, including following project documented call flows, work processes, data entry requirements, and complaint management processes
Ensure all SLAs are met accordingly
Demonstrate a strong customer service orientation and ...

 Responsibilities:
o Provide mentorship, guidance and career development to members of your team
o Lead a high-performing team through an exciting transition to build problem solving,
critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions
o Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise
o Establish team goals and work with direct reports on strategies for executing, ...

As a Customer Success Specialist, your goal is to make our customer happy and productive, to work collaboratively with sales, product, engineering, to set a high standard for how we serve our customers, and to always communicate with empathy and respect.

Job Scope
1. Effectively resolve customer inquiries in a considerate and timely manner via chat, email and phone.
2. Compose thoughtful, personalized responses for a variety of customer request.
3. Triage incoming requests and spot trends in customer issues to flag for the rest of the team.
4. I ...

Responsibilities:

• CSS represents the brand, the culture, and values of our clients
• How you convey will be how our client is perceived by the customers
• Maintaining a positive, empathetic, and professional attitude toward customers at all times
• Handle customer’s concerns positively and professionally
• Interact, support, receive feedback/issue report with or for customers
• Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
• Identify and escalate priority issues thro ...

As a Customer Success Specialist, your goal is to make our customer happy and productive,
to work collaboratively with sales, product, engineering, to set a high standard for how we
serve our customers, and to always communicate with empathy and respect.

Job Scope

 Effectively resolve customer inquiries in a considerate and timely manner via chat,
email and phone
 Compose thoughtful, personalized responses for a variety of customer request
 Triage incoming requests and spot trends in customer issues to flag for the rest of
the te ...