Updated 2024-03-07
Activated 2024-03-06

Customer Service (Health Care)- Malaysia

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This posting is managed by:	Career International FOS Sdn Bhd
Company Name	Company is not publicly visible
Job Type	Customer Service - Customer Support Customer Service - Other
Industry	Medical/Healthcare Services
Location	Asia Malaysia Kuala Lumpur
Job Description	Provide primarily customer service based phone support to Healthcare Client customers. -Activate and engage with client/customer whilst providing accurate information of customer’s issue at hand. -Accurately record and update customers’ cases into Healthcare Client’s CRM and trackers following appropriate processes. - Provide accurate and understandable information to all customers and support partners. - Ensure customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases. - Ensure all follow ups are done in a timely manner. - Ensure all SLA’s are met appropriately. - Maintain high level of customer satisfaction whilst maintain a professional manner. - Be familiar with all policy, processes, and product knowledge and escalation paths. - Remain polite, patient and courteous with customer throughout the experience. - Ensure the end to end experience for all customers is at a high level of customer satisfaction Visa Sponsored: Office location at Malaysia.
Company Info	BPO Industries
Working Hours	7am- 7pm/ Mon- Fri
Job Requirements	Bachelor Degree
English Level	Daily Conversation Level (TOEIC 475-730)
Japanese Level	Native Level
Chinese Level	None
Salary	MYR - Malaysian Ringgit MYR 98K - MYR 118K
Other Salary Description	Social Insurance Commuting/ Transportation Allowance Education/ Training Rent Subsidy
Holidays	Five-Day Workweek Refresh Holidays Sick Leave

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Customer Service (Health Care)- Malaysia

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Customer Service (Health Care)- Malaysia