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Updated 2024-03-07
Activated 2024-03-06
Activated 2024-03-06
Customer Support (Japanese Speaker)
- Recruiter
- Staff Level
- More Than 5 Positions Open
- Work-Life Balance
- Career Options Available
- Major Company
- Publicly Listed Company
- Urgent Hiring
- Rapidly Growing
- Global Company
- Experience Welcome
- Visa Support Available
| This posting is managed by: | Career International FOS Sdn Bhd |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
Customer Service - Customer Support
|
| Location |
Asia
Malaysia
Kuala Lumpur
|
| Job Description |
Responsibilities: • CSS represents the brand, the culture, and values of our clients • How you convey will be how our client is perceived by the customers • Maintaining a positive, empathetic, and professional attitude toward customers at all times • Handle customer’s concerns positively and professionally • Interact, support, receive feedback/issue report with or for customers • Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty. • Identify and escalate priority issues through appropriate channels as and when necessary. • Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience. • Maintains and improves quality of service by sharing suggestions and recommendations. • Keeps job knowledge and skills up to date by attending training and continuously learning. • Meets all key performance indicators set by the company and client. • Adheres to the policies and procedures set by the company and client. • Provide timely support to customers through available communication channels (inbound, outbound calls, email and live chat) |
| Working Hours | Rotational Shift |
| Job Requirements |
Bachelors Degree Diploma |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Native Level |
| Salary | MYR - Malaysian Ringgit MYR 98K - MYR 118K |
| Other Salary Description |
Health insurance Career Development |
| Holidays |
Five-Day Workweek Congratulatory or Condolence Leave |
| Nearest Station | KL SENTRAL |
Additional listings by this company
- Chat Support / Depends on experience
- Customer Service (Health Care)- Malaysia / MYR - Malaysian Ringgit MYR 98K - MYR 118K
- Teammate - Voice & Email / JPY - Japanese Yen JPY 2000K - JPY 2500K
- Customer Service-Financial Service (Taiwan) / USD - US Dollar USD 15K - USD 20K
- Customer Service / MYR - Malaysian Ringgit MYR 98K - MYR 118K
- Customer Service (Aviation) / MYR - Malaysian Ringgit MYR 98K - MYR 118K
- Customer Support - Taiwan Based / MYR - Malaysian Ringgit MYR 78K - MYR 118K
- Customer Support - Airlines Industry / MYR - Malaysian Ringgit MYR 98K - MYR 118K
- Customer Service / MYR - Malaysian Ringgit MYR 98K - MYR 118K
- Customer Service (Working from home) / MYR - Malaysian Ringgit MYR 78K - MYR 98K
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