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Updated 2024-03-07
Activated 2024-03-06
Activated 2024-03-06
E- Payment Support Specialist (Japanese Speaker)
- Recruiter
- Executive Level
- Work-Life Balance
- Five Days Workweek
- Online Interview
- Career Options Available
- International Team
- Recent Graduates Welcome
- Major Company
- Urgent Hiring
- Visa Support Available
- No Experience Required
| This posting is managed by: | Career International FOS Sdn Bhd |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
Customer Service - Call Centre Manager/SV
Customer Service - Customer Support |
| Industry | Finance - Other |
| Location |
Asia
Malaysia
Pulau Pinang
|
| Job Description |
Responsibilities and Accountabilities • Support customers to place online orders with the client. • Provide timely support to customers through available communication channels (inbound phone calls and email). • Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times. • Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty. • Identify and escalate priority issues through appropriate channels as and when necessary. • Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience. • Maintains and improves quality of service by sharing suggestions and recommendations. • Keeps job knowledge and skills up to date by attending training and continuously learning. • Meets all key performance indicators set by the company and client. • Adheres to the policies and procedures set by the company and client. |
| Working Hours | Rotational Shift |
| Job Requirements |
Qualification • Bachelor’s Degree or at least Diploma or equivalent in any discipline. • Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) • Minimum of 6 months work experience in customer support in any industry. • Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field • Call centre experience is not a ‘must’ but would be a distinct advantage. |
| Japanese Level | Native Level |
| Salary | MYR - Malaysian Ringgit MYR 58K - MYR 78K |
| Other Salary Description |
Education/ Training Relaxation Facilities |
| Holidays |
Five-Day Workweek Refresh Holidays Paid Holidays Congratulatory or Condolence Leave Child-care Leave |
| Job Contract Period |
Fulltime and Permanent role |
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