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Updated 2024-03-07
Activated 2024-03-06

Customer service

  • Recruiter
  • Entry Level
  • Online Interview
  • Career Options Available
  • English Language Skills
  • New Graduates Welcome
  • No Transfer
  • Urgent Hiring
  • Rapidly Growing
  • Working Parents Welcome
  • Global Company
  • No Experience Required
This posting is managed by: Career International FOS Sdn Bhd
Company Name Company is not publicly visible
Job Type Customer Service - Customer Support
Industry Transport/Storage/Logistics
Location Asia Malaysia Kuala Lumpur

Job Description The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Essential Functions/Core Responsibilities
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Company Info BPO Company
We create game-changing customer journeys that help brands grow, across the world and into the future. We understand customers better than anyone else can. Within billions of data-points, our engineers find and harness the insight to craft experiences that touch hearts and move markets. We believe in creating experiences that go beyond Wow; combining human talent with artificial intelligence to design, build and run truly integrated customer journeys, at scale, across the entire enterprise. Whether you’re a small company with big ideas or a leading global brand, we’re not just your next-door neighbor, we’re everyone’s, everywhere. It doesn’t matter if your customer journey spans channels, technology, or even oceans – we’ve got you covered. We’re behind the scenes of the brands you rely on every day. So chances are, we’ve already met!

Specialties
Renewals Management, Technical Support, Customer Care, Cross Channel Media, Sales and Marketing, Outsourcing, and Call Centers.
Working Hours Rotational shift
24/7
Job
Requirements		 Diploma / Degree
- Fresh Graduate welcome to apply
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Chinese Level Business Conversation Level
Salary Depends on experience   
Other Salary
Description		 - Medical benefit
- Annual leave
- career development
- working flexible
Holidays Sick Leave
Paid Holidays
Congratulatory or Condolence Leave
Five-Day Workweek
Job Contract
Period		 Hiring full time position, permanent job
Nearest Station KL Sentral Putra LRT, KTM KL Sentral
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