Updated 2024-03-07
Activated 2024-03-06

Customer Service (Japanese Speaker)

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Entry Level
No Industry Experience Required
Women Welcome
International Team
Recent Graduates Welcome
New Graduates Welcome
No Transfer
No Specific Experience Required
Global Company
Experience Welcome
No Experience Required

This posting is managed by:	Career International FOS Sdn Bhd
Company Name	Company is not publicly visible
Job Type	Customer Service - Customer Support
Industry	Tourism/Hotels, Lodging/Restaurant, Food Services
Location	Asia Malaysia Kuala Lumpur
Job Description	Job Description Essential Functions/Core Responsibilities • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain basic knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • Offer additional products and/or services • Track, document and retrieve information in call tracking database • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
English Level	Business Conversation Level (TOEIC 735-860)
Japanese Level	Native Level
Chinese Level	None
Salary	MYR - Malaysian Ringgit MYR 158K - MYR 218K （Monthly Salary Range: MYR - Malaysian Ringgit MYR 13.167K - MYR 18.167K *Divided into12month ）
Other Salary Description	Social Insurance Commuting/ Transportation Allowance In-House Loan System Company Housing Education/ Training Employee Stock Purchase System
Holidays	Five-Day Workweek Refresh Holidays Paid Holidays Sick Leave

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