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Updated 2024-03-07
Activated 2024-03-06
Activated 2024-03-06
Customer Service Representative - Airlines
- Recruiter
- Executive Level
- More Than 5 Positions Open
- Only 1 interview
- Online Interview
- Career Options Available
- International Team
- Company Language is English
- English Language Skills
- Urgent Hiring
- Global Company
- Experience Welcome
| This posting is managed by: | Career International FOS Sdn Bhd |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
Customer Service - Customer Support
Hospitality Business Specialists - Flight Attentdant/Airline Industry Related Customer Service - Other |
| Industry | Telecommunications/Information Services |
| Location |
Asia
Malaysia
Kuala Lumpur
|
| Job Description |
Position Summary: The Reservation and Ticketing team are responsible for ensuring support, relating to client, travel agents and passenger’s inquiries. The team roughly handles 90% inbound inquiries and 10% back office work. Responsibilities are conducted via phone, email and chat. Duties and Responsibilities: • Answer incoming calls including email and chat in a timely manner • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives • Build sustainable relationships and engage customers by taking the extra mile • Keep the customer’s privacy and protect customer information • Meet personal/team qualitative and quantitative targets • Handle simple to difficult inquiries in a given span of time • Manage different types of callers in a given span of time • Achieve the given metrics in accordance to the center’s commitment to client • Manage and resolve customer complaints • Identify and escalate issues to supervisors • Provide accurate information and excellent customer service • Research required information using available resources • Research, identify, and resolve customer complaints using applicable resources • Process request according to customer’s preference on time • Route calls to appropriate resources • Document all call information according to standard operating procedures • Recognize, document, and alert the management team of trends in customer calls • Follow up customer calls where necessary • Complete call logs and reports • Other duties as assigned |
| Company Info |
We create game-changing customer journeys that help brands grow, across the world and into the future. We understand customers better than anyone else can. Within billions of data-points, our engineers find and harness the insight to craft experiences that touch hearts and move markets. We believe in creating experiences that go beyond Wow; combining human talent with artificial intelligence to design, build and run truly integrated customer journeys, at scale, across the entire enterprise. Whether you’re a small company with big ideas or a leading global brand, we’re not just your next-door neighbor, we’re everyone’s, everywhere. It doesn’t matter if your customer journey spans channels, technology, or even oceans – we’ve got you covered. We’re behind the scenes of the brands you rely on every day. So chances are, we’ve already met! |
| Working Hours |
Shift between 9:00am - 9:00 pm (Malaysia Time) | Rotational shift Monday - Sunday | Rotational week off |
| Job Requirements |
Education: Diploma and above Experience: Have customer service experience in Airlines is required (Have strong customer service airlines experience who handles booking, ticketing and travel. We can consider ground staff, flight attendants or anyone who has sort of airlines/aviation experience) |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Native Level |
| Salary | MYR - Malaysian Ringgit MYR 98K - MYR 158K |
| Other Salary Description |
- Training provided - Annual leave - Medical benefits - Housing allowance - Employment Pass (Visa) provided - Flight ticket for those stay in the country - Salary negotiable - Etc. |
| Holidays |
2 days off per week (rotational week off) Sick Leave |
| Nearest Station |
Nearest with public transport (Bus, MRT, KTM, Monorail, LRT and etc.) Easy to find food Near with shopping complex |
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