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Updated 2024-03-07
Activated 2024-03-06
Activated 2024-03-06
E-payment customer support specialist
- Recruiter
- Staff Level
- More Than 5 Positions Open
- Online Interview
- Language Skills
- Publicly Listed Company
- Experience Welcome
- Visa Support Available
| This posting is managed by: | Career International FOS Sdn Bhd |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
Customer Service - Customer Support
Finance/Bank/Securities/Investment - Other |
| Location |
Asia
Malaysia
Pulau Pinang
|
| Job Description |
Purpose As a Customer Success Specialist, your goal is to make our customer happy and productive, to work collaboratively with sales, product, engineering, to set a high standard for how we serve our customers, and to always communicate with empathy and respect. Job Scope Effectively resolve customer inquiries in a considerate and timely manner via chat, email and phone Compose thoughtful, personalized responses for a variety of customer request Triage incoming requests and spot trends in customer issues to flag for the rest of the team Identify, reproduce and document bugs for the engineering teams Make active contributions to help achieve team goals and successes Contribute to the ongoing learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration and aiding in documentation |
| Company Info |
BPO Industry E-payment project |
| Working Hours | Rotational Shift 24/7 |
| Job Requirements |
Bachelors in Finance related major Banking experience is required |
| English Level | Daily Conversation Level (TOEIC 475-730) |
| Japanese Level | Native Level |
| Salary |
MYR - Malaysian Ringgit MYR 98K - MYR 118K
（Monthly Salary Range: MYR - Malaysian Ringgit MYR 8167 - MYR 9833 *Divided into12month ） |
| Holidays | Five-Day Workweek |
| Job Contract Period |
Hiring Fulltime position |
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