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Updated 2024-03-07
Activated 2024-03-06
Activated 2024-03-06
Customer Support (Japanese Speaker)
- Recruiter
- Executive Level
- More Than 5 Positions Open
- Performance Evaluation System
- Work-Life Balance
- Career Options Available
- International Team
- Recent Graduates Welcome
- Major Company
- Urgent Hiring
- Rapidly Growing
- Visa Support Available
| This posting is managed by: | Career International FOS Sdn Bhd |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
Customer Service - Call Centre Manager/SV
Customer Service - Customer Support |
| Industry | Outsourcing |
| Location |
Asia
Malaysia
Pulau Pinang
|
| Job Description |
As a Customer Success Specialist, your goal is to make our customer happy and productive, to work collaboratively with sales, product, engineering, to set a high standard for how we serve our customers, and to always communicate with empathy and respect. Job Scope Effectively resolve customer inquiries in a considerate and timely manner via chat, email and phone Compose thoughtful, personalized responses for a variety of customer request Triage incoming requests and spot trends in customer issues to flag for the rest of the team Identify, reproduce and document bugs for the engineering teams Make active contributions to help achieve team goals and successes Contribute to the ongoing learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration and aiding in documentation. |
| Working Hours |
24/7 rotational shift Rotational working days |
| Job Requirements |
Willing to work on rotational shift Preferably someone who have experience in Fintech, Banking and Finance Degree or Diploma in Banking or Finance preferred At least 1 year experience in Customer service preferrable. Good computer skills. Good multi-tasking skills. Able to react effectively and calmly in emergencies. Able to maintain customer confidentiality. Must be able to work under pressure and learn in a fast pacing environment. Must be reliable in working schedule Must be able to maintain good performance based on client metrics. Must be able to handle difficult customers & situations depending on the issues raised by clients/customers Ability to interact with various types of customer |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Native Level |
| Chinese Level | None |
| Salary | MYR - Malaysian Ringgit MYR 78K - MYR 98K |
| Holidays |
Five-Day Workweek Refresh Holidays Paid Holidays Congratulatory or Condolence Leave Child-care Leave Sick Leave |
| Job Contract Period |
Fulltime and permanent role |
| Nearest Station | Georgetown, Penang |
Additional listings by this company
- Call Centre Executive (Japanese Speaker) - Work From Home / JPY - Japanese Yen JPY 2000K - JPY 3000K
- Customer Service Specialist / MYR - Malaysian Ringgit MYR 118K - MYR 158K
- Service Desk Agent (Japanese Speaker) / MYR - Malaysian Ringgit MYR 58K - MYR 78K
- Customer Support Specialist Japanese Speaker) / MYR - Malaysian Ringgit MYR 98K - MYR 118K
- Customer Service (Team Leader) / MYR - Malaysian Ringgit MYR 138K - MYR 178K
- Customer Service Specialist (Japanese Speaker) / MYR - Malaysian Ringgit MYR 58K - MYR 98K
- E- Payment Support Specialist (Japanese Speaker) / MYR - Malaysian Ringgit MYR 58K - MYR 78K
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