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Daijob.com is Japan's definitive job site for multilingual professionals.
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Updated 2024-03-07
Activated 2024-03-06
Activated 2024-03-06
Customer Success Specialist - Japanese Speaker
- Recruiter
- Executive Level
- More Than 5 Positions Open
- Publicly Listed Company
- Urgent Hiring
- Experience Welcome
| This posting is managed by: | Career International FOS Sdn Bhd |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
Customer Service - Customer Support
|
| Industry | Outsourcing |
| Location |
Asia
Thailand
Bangkok
|
| Job Description |
Responsibilities Responsible to resolve customer queries in a timely and accurate way through inbound call, email or live chat Identify customer needs and assist them in using specific features and functionalities in the client platform Follow-up with customers to ensure their technical issues are resolved Become and remain knowledgeable about client products and community standards Use market-specific knowledge,signals and insightsto spot and scope scalable solutionsto improve the support of our community of customers Identify inefficiencies in workflows and suggestsolutions Gather, analyze and utilize relevant data to develop waysto improve the overall user experience on the site Recognize trends and patterns, and escalate issues outside the company policy to the global team |
| Working Hours | Mon-Fri 7am-4pm |
| Job Requirements |
Preferred Qualifications: Inbound calls, email and chat support experience as an advantage. Have exceptional grammar typing accuracy skills – experience with business communication Patience when handling tough cases High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported Flexible in shifting schedule |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Native Level |
| Salary | Depends on experience |
| Holidays |
Five-Day Workweek Sick Leave Paid Holidays |
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