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Updated 2024-03-07
Activated 2024-03-06
Activated 2024-03-06
Customer Service Advisor
- Recruiter
- Staff Level
- More Than 5 Positions Open
- Online Interview
- Career Options Available
- English Language Skills
- International Transfer
- Publicly Listed Company
- Rapidly Growing
- Experience Welcome
- Visa Support Available
| This posting is managed by: | Career International FOS Sdn Bhd |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
Customer Service - Customer Support
|
| Industry | Tourism/Hotels, Lodging/Restaurant, Food Services |
| Location |
Asia
Malaysia
Kuala Lumpur
|
| Job Description |
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures • Maintain basic knowledge of client products and/or services • Prepare complete and accurate work including appropriately notating accounts as required • Participate in activities designed to improve customer satisfaction and business performance • Offer additional products and/or services • Track, document and retrieve information in call tracking database • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff |
| Company Info | BPO Industry which grows rapidly |
| Working Hours | Rotational Shift |
| Job Requirements |
【Requirement】 • High school diploma with three to six months of relevant experience preferred • Courteous with strong customer service orientation • Strong computer navigation skills, Keyboarding Skills, internet surfing and PC Knowledge. |
| English Level | Daily Conversation Level (TOEIC 475-730) |
| Japanese Level | Native Level |
| Salary |
MYR - Malaysian Ringgit MYR 118K - MYR 138K
（Monthly Salary Range: MYR - Malaysian Ringgit MYR 9833 - MYR 11.5K *Divided into12month ） |
| Job Contract Period |
Fulltime positions |
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