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Updated 2024-03-06
Activated 2024-03-06
Activated 2024-03-06
Chat Support
- Recruiter
- Executive Level
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- Online Interview
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- Urgent Hiring
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| This posting is managed by: | Career International FOS Sdn Bhd |
|---|---|
| Company Name | |
| Job Type |
Customer Service - Customer Support
Customer Service - Other |
| Industry | Staffing Agency |
| Location |
Asia
Malaysia
|
| Job Description |
SUMMARY: The Client Service Associate is to help support the project's advertisers worldwide through chat, email, and callbacks. DUTIES AND RESPONSIBILITIES: Understand customer enquiries and respond via applicable channels: email, chat, and call backs Understand customer enquiries and ensure they are answered or routed through the appropriate support channel Manage customer escalations and ensure that these are answered, tracked, and escalated as required Perform all procedures accurately, including following project's documented call flows, work processes, data entry requirements, and complaint management processes Ensure all SLAs are met accordingly Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied Provide a high level of professionalism and competent customer service Able to communicate effectively with customers in a friendly and polite manner following the project processes Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language such as Nihongo - Japanese Screening Process 1. Assessment to be done 2.Interview with hiring managers etc -EP process will be taken care by company - Interview will be conducted online |
| English Level | Daily Conversation Level (TOEIC 475-730) |
| Japanese Level | Native Level |
| Salary | Depends on experience |
| Other Salary Description |
complexity allowance |
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