Updated 2024-03-07
Activated 2024-03-06

Customer Support Expert

Recruiter
Staff Level
More Than 5 Positions Open
Five Days Workweek
Online Interview
Language Skills
New Graduates Welcome
Rapidly Growing
Experience Welcome
Visa Support Available
No Experience Required

This posting is managed by:	Career International FOS Sdn Bhd
Company Name	Company is not publicly visible
Job Type	Customer Service - Customer Support Customer Service - Other
Location	Asia Malaysia Kuala Lumpur
Job Description	Understand customer enquiries and respond via applicable channels: email, chat, and call backs Understand customer enquiries and ensure they are answered or routed through the appropriate support channel Manage customer escalations and ensure that these are answered, tracked, and escalated as required Perform all procedures accurately, including following project documented call flows, work processes, data entry requirements, and complaint management processes Ensure all SLAs are met accordingly Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied Provide a high level of professionalism and competent customer service Able to communicate effectively with customers in a friendly and polite manner following the project processes Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language - Japanese
Company Info	BPO Industry Outsourcing
Working Hours	24/7 Rotational shift
Job Requirements	Bachelors Diploma
English Level	Daily Conversation Level (TOEIC 475-730)
Japanese Level	Native Level
Salary	MYR - Malaysian Ringgit MYR 98K - MYR 118K （Monthly Salary Range: MYR - Malaysian Ringgit MYR 8167 - MYR 9833 *Divided into12month ）
Job Contract Period	Fulltime hiring
Nearest Station	Nearby public transportations Central location Restaurants, many attractive places

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