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世界中のリゾートホテルを利用する日本人の顧客担当として、バンコク中心部にあるオペレーションセンターでの勤務です。英語環境で多国籍のスタッフと一緒に働いてみませんか？外資系環境を堪能できるオフィスです。

◇ホテル予約、利用者からの問い合わせ対応(電話/メール)
◇ホテル予約サービス、システムの管理
◇優待プログラムのご案内
◇各種プロモーションのご案内
◇データ管理　他

業務は ...

◆ Average annual income ranking, No. 1 in Japan! Develop and sell machinery and equipment for companies in-house!
◆We have the R&D ability to create world-first and industry-first products, and our operating profit margin exceeds 50%!

[Business content]
This is a job where you will provide customer support to overseas subsidiaries (North and South America/Greater China/ASIA/EU) by explaining survey results and suggesting improvements tailored to the customer's usage environment.

<Specific duties>
・Report/support for products returned for r ...

●チーム管理: カスタマーサポートのチームを率い、日々の業務を効果的に管理します。スケジュールの調整、業績の追跡、目標の設定、チームメンバーのサポートなど。

●コーチングと育成: チームメンバーのスキルや能力を向上させるためのコーチングやトレーニングを提供します。

●問題解決: 顧客からの問い合わせやクレームに迅速かつ効果的に対応し、解決策を提供します。また、チームメンバーが直 ...

The Customer Support Manager will be responsible for leading contact center members, reporting on KPIs, managing complaint handling, and organizing and planning business improvement measures.


Description

The Customer Support Manager will be responsible for leading contact center members, reporting on KPIs, managing complaint handling, and organizing and planning business improvement measures.

Among the main responsibilities:

* KPI analysis and implementation of measures to improve support quality
* Communicate directly with internal depa ...

☆★Five years have passed since the service was released, and the number of users has exceeded 5 million! ★☆

We are developing the Sukima Byte app business with the mission of "creating an infrastructure that expands life's possibilities through 'work'"!
We are currently looking for someone to be in charge of customer support!

<Specific duties>
・Monitoring and scoring of inquiry response quality
・Monitoring and feedback after scoring
・Feedback using teaching/coaching
・Coordination with operations manager after feedback
・Manag ...

As a teammate, you will:

Provide an experience that satisfies customers.
Meet and exceed KPIs (Key Performance Indicators) required by clients.
Understand company policies and maintain confidentiality.
Provide feedback on problems and areas for improvement to management.
Participate in training to improve job performance.

We are looking for people who:

Those who can work in shifts (night shift allowance will be provided).
Call experience (preferable, but not required)
Those who have high language ability, writing ability, and comprehension ...

What are your job tasks?

Deliver an experience that satisfies our clients.
Meet and exceed client required KPIs (Key Performance Indicators).
Understand company policies and maintain confidentiality.
Provide feedback to management on problems and areas for improvement.
Participate in training to improve job performance.
...

Responsibilities and Accountabilities

• Support customers to place online orders with the client.
• Provide timely support to customers through available communication channels (inbound phone calls and email).
• Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
• Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
• Identify and escalate priority issues through appropr ...

Job responsibilities.

• Support customers to place online orders with the client.
• Provide timely support to customers through available communication channels (inbound phone calls and email).
• Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
• Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
• Identify and escalate priority issues through appropriate channels as ...

 Responsibilities:
o Provide mentorship, guidance and career development to members of your team
o Lead a high-performing team through an exciting transition to build problem solving,
critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions
o Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise
o Establish team goals and work with direct reports on strategies for executing, ...

As a Customer Success Specialist, your goal is to make our customer happy and productive,
to work collaboratively with sales, product, engineering, to set a high standard for how we
serve our customers, and to always communicate with empathy and respect.

Job Scope

 Effectively resolve customer inquiries in a considerate and timely manner via chat,
email and phone
 Compose thoughtful, personalized responses for a variety of customer request
 Triage incoming requests and spot trends in customer issues to flag for the rest of
the te ...

Responsibilities

-Provide timely support to customers through available communication channels (inbound phone calls and email).
-Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
-Identify and escalate priority issues through appropriate channels as and when necessary.
-Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
-Main ...

Purpose:
As a Customer Success Specialist, your goal is to make our customer happy and productive, to work collaboratively with sales, product, engineering, to set a high standard for how we serve our customers, and to always communicate with empathy and respect.

Job Scope:
 Effectively resolve customer inquiries in a considerate and timely manner via chat, email and phone
 Compose thoughtful, personalized responses for a variety of customer request
 Triage incoming requests and spot trends in customer issues to flag for the rest of the t ...

◇ホテル利用者からの電話・メールでのお問い合わせの対応
◇各種プロモーションのご案内
◇会員データベース管理
◇顧客からのリクエスト対応　等

業務は英語で行いますが、日本人顧客対応時に日本語を使用します。
メンバー募集の他、チームをマネジメントするリーダー職の募集も行っています（別途待遇規定） ...

・Response to customer inquiries
- Collaborate with each team to answer customer questions and solve problems
・Supervision of part-time operators
・Other incidental work (translation, etc.) ...

【Why we are hiring】
At the beginning of this year, we had a 23% increase in sales in the Arabic market, and we are expecting to have more growth. Due to the elevated activity, we also plan on seeing more customer traffic on our website, and inquiries about our services. To better care for our Arabic-speaking customers, we are looking for an outgoing Arabic native speaker to join our customer support team, which is staffed entirely by bi- and trilingual members. You will use your native language, Japanese, and English skills, to link Japan with the A ...

A must-see for the following people! !
■Those who want to utilize their Japanese and English skills
■Those who want to grow with their own discretion.
■Those who want to work as a business manager at a listed company

[Pick up points]
We are looking for a candidate to be in charge of customer support at our business promotion office, which aims to enrich the lives of foreign residents and provides the services necessary for living in Japan.

■Business details:
・Customer support (40% phone calls, 20% chats, 40% emails)
・KPI managemen ...

地域密着型のクリニック受付にて
みなさまの健康をサポートしていただきます！

【仕事内容】
・クリニックの受付
・日本側、マレーシア側での保険確認
・医療通訳として患者様のサポート業務
・日時、月次の経理業務
・その他クリニック運営に関する業務全般

※医療用語の知識や経験は不要です。
※医療未経験でもご安心ください。
　研修でしっかり指導致します。
※勤務地については、まずは本 ...

【お仕事内容】

・営業（Horeca）、マーケティング、オペレーション、人事の管理
・人事、財務、マーケティング部署の業務管理、マネジメント
・国内の営業サポートとビジネス開発
・ECサイト管理、販促、キャンペーン等の促進 ...

【お仕事内容】

外資系保険・投資信託企業での事務・内勤のお仕事です★

【会社情報】
当社はケイマン諸島金融管理局の許可を持つグローバルカンパニーです。主な事業内容は、投資関係保険商品の提供をしております。マレーシア拠点はKLCCにあります。

【事業内容】
・保険、投資関連保険商品に関する業務の処理
・お客様対応
・オフィスサポート

【仕事内容】
・書類の処理、必要ドキュメント ...