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Updated 2024-03-25
Activated 2024-03-25
Activated 2024-03-25
Customer Support Manager for Big Financial Company
- Recruiter
- Manager Level
| This posting is managed by: | Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社 |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
 |
| Industry | Finance - Other |
| Location |
Asia
Japan
Tokyo
|
| Job Description |
The Customer Support Manager will be responsible for leading contact center members, reporting on KPIs, managing complaint handling, and organizing and planning business improvement measures. Description The Customer Support Manager will be responsible for leading contact center members, reporting on KPIs, managing complaint handling, and organizing and planning business improvement measures. Among the main responsibilities: * KPI analysis and implementation of measures to improve support quality * Communicate directly with internal departments to proactively improve operations * Secure and manage resources based on contact center strategy and budget * Setting performance targets for the team and performance management of SVs * Aggregation and analysis of VOC and internal reporting * Improving the efficiency of business processes Profile The Tokyo Team is looking for an experienced manager candidates, ideally with good knowledge of the financial services industry. Among the main requirements: * Management experience in a contact center (telephone, chat, e-mail, etc.) (3+ years as a general guideline) * Experience in analyzing KPIs and implementing operational improvements that led to enhanced results * Experience in quality management in customer support * Experience in training managing temporary staff * A plus if candidates have experience in the financial field such as life insurance, asset management, etc., or in the fintech industry. With some degree of flexibility about the above, if you think you have the right set of skills for the job, the company would love to hear from you. Job Offer * Very flexible work environment * Chance to directly impact the business * Employee development: provision of materials and financial study sessions conducted by in-house professionals To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675. |
| Company Info | The company is a big Fintech firm that provides investment and asset management advisory services. |
| Job Requirements |
The Tokyo Team is looking for an experienced manager candidates, ideally with good knowledge of the financial services industry. Among the main requirements: - Management experience in a contact center (telephone, chat, e-mail, etc.) (3+ years as a general guideline) - Experience in analyzing KPIs and implementing operational improvements that led to enhanced results - Experience in quality management in customer support - Experience in training managing temporary staff - A plus if candidates have experience in the financial field such as life insurance, asset management, etc., or in the fintech industry. With some degree of flexibility about the above, if you think you have the right set of skills for the job, the company would love to hear from you. |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Native Level |
| Salary | JPY - Japanese Yen JPY 8000K - JPY 13000K |
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Recruiter
Michael Page International Japan K.K./マイケル・ペイジ・インターナショナル・ジャパン株式会社
