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This posting is managed by: | Career International FOS Sdn Bhd |
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Company Name | Company is not publicly visible |
Job Type |
Finance/Accounting - Finance & Corporate Finance
Customer Service - Customer Support Customer Service - Call Centre Manager/SV |
Location |
Asia
Malaysia
Pulau Pinang
|
Job Description |
Responsibilities -Provide timely support to customers through available communication channels (inbound phone calls and email). -Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times. -Identify and escalate priority issues through appropriate channels as and when necessary. -Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience. -Maintains and improves quality of service by sharing suggestions and recommendations. -Keeps job knowledge and skills up to date by attending training and continuously learning. -Meets all key performance indicators set by the company and client. -Adheres to the policies and procedures set by the company and client. |
Working Hours | Rotational Shift |
Job Requirements |
Requirements: -Bachelor’s Degree or at least Diploma or equivalent in any discipline. -Must have Japanese Language proficiency (reading,writing,speaking and oral comprehension) -Minimum of 6 months work experience in customer support in any industry. -Fresh graduates are welcome with degrees in the following disciplines. -Call center experience is not a ‘must’ but would be a distinct advantage. -Ability to handle queries and objections in a professional manner. -Able to receive continuous feedback and work in a fast-paced working environment. -Positive attitude and willingness to learn and go the ‘extra mile’. -Good reasoning and analytical skills. -Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations. -Minimum typing speed of 40wpm with a 90% accuracy score. -Computer literate and fully conversant in Microsoft Windows and Microsoft Office |
English Level | Business Conversation Level (TOEIC 735-860) |
Japanese Level | Native Level |
Salary | MYR - Malaysian Ringgit MYR 98K - MYR 118K |
Other Salary Description |
health insurance career growth |
Holidays | Five-Day Workweek |