We use cookies to deliver our services. By visiting our website, you agree to the use of cookies as described in our  Privacy Policy.
Click here to hide this one-time notice.

Daijob.com is Japan's definitive job site for multilingual professionals.

Job Search

keyvisual
Updated 2024-02-08
Activated 2024-02-08

[Global human resources are active! ] Would you like to utilize your language skills and work as a business manager at a rapidly growing company?
Automatically translated job page

  • Recruiter
  • Manager Level
  • Five Days Workweek
  • Business Expansion
  • Career Options Available
  • International Team
  • Language Skills
  • English Language Skills
  • Publicly Listed Company
  • Degree Not Required
  • Rapidly Growing
  • Experience Welcome
This posting is managed by: Global Partners, Inc.
Company Name Company is not publicly visible
Job Type
Global Partners, Inc.
Customer Service - Call Centre Manager/SV
Executive - Manager (Administration)
IT (PC, Web, Unix) - Project Manager
Industry IT Consulting
Location Asia Japan Tokyo

Job Description A must-see for the following people! !
■Those who want to utilize their Japanese and English skills
■Those who want to grow with their own discretion.
■Those who want to work as a business manager at a listed company

[Pick up points]
We are looking for a candidate to be in charge of customer support at our business promotion office, which aims to enrich the lives of foreign residents and provides the services necessary for living in Japan.

■Business details:
・Customer support (40% phone calls, 20% chats, 40% emails)
・KPI management
・Manual creation
・Shift management
・Recruitment and training of members
・Analyzing inquiries and proposing and implementing improvement measures

First of all, when performing management duties, you will be responsible for handling operational duties in order to gain an overall picture of the service and site. You will be responsible for responding to inquiries (phone, chat, email) from foreign customers regarding each service.
After that, you will be engaged in administrative work such as KPI management, business improvement, and optimization of operations.

■Career path:
At first, you will start by responding to customers in order to catch up on service and the field, but eventually you will be responsible for the customer support department and will be in charge of an organization that supports the lives of foreign customers.
Company Info [About the company]
TSE Prime Market listed company group company/Inbound business

[Office members]
Many foreign nationals are also enrolled.

[Internal atmosphere]
Ability to approach work with discretion, regardless of position. Global culture as there are many foreign nationals

[Future business development]
We are developing our business based on the value we provide by resolving the concerns and inconveniences foreigners visiting and residing in Japan feel about various services in Japan, such as the language barrier.
Currently, we are focusing on the WiFi rental business, Life Media Tech business, and camper car business, but we will continue to grow with the aim of further business expansion!
Working Hours 10:00-19:00 (1 hour break)
Job
Requirements		 【Prerequisite】
・Work experience in a call center or customer support (3 years or more)
・Those who can respond to customers in English and Japanese

[Welcome skills]
・Preferential treatment for those with experience as a call center manager
・Experience in member management
・Customer success experience
・Experience working at a home electronics retail store
・Insurance company call center experience
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Business Level(JLPT Level 2 or N2)
Chinese Level None
Salary JPY - Japanese Yen JPY 5000K - JPY 7000K   
（Monthly Salary Range: JPY - Japanese Yen JPY 416.667K - JPY 583.333K *Divided into12month ）
Other Salary
Description		 Performance-linked bonus: Twice a year (top performers may receive two months' salary)
Commuting transportation expenses: Public transportation fare will be paid monthly at the same time as your salary.
*There is an upper limit
Fully equipped with social insurance
Holidays ・120 days off per year, shift system including Saturdays, Sundays, and holidays (holidays equivalent to the number of Saturdays, Sundays, and holidays each month are determined by shift)
·paid holiday
The first 4/1 or 10/1 after joining the company is considered to be 6 months of service and 10 days will be granted.
One year after the first grant date is considered to be 1 year and 6 months of service, and 11 days are granted.
Job Contract
Period		 Full-time employment *Trial period available
Nearest Station About 10 minutes walk from Tokyo Shimbashi Station
Apply
Like
Like Print
Back

Japan's No1 job site for multilinguals・Job Details 「Daijob.com]　TOP

You will now be redirected to an external site.
Please confirm each site’s terms of agreement (privacy policy) in regards to the management of personal information.

Agree and Redirect

[Global human resources are active! ] Would you like to utilize your language skills and work as a business manager at a rapidly growing company?

Apply
Like