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2024.5.24 [Fri.]

Akihabara UDX 2F AKIBA_SQUARE

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Updated 2024-03-06
Activated 2024-03-06

Customer Service Specialist

Recruiter
Staff Level
More Than 5 Positions Open
Online Interview
Career Options Available
International Team
Company Language is English
Language Skills
English Language Skills
Urgent Hiring
Global Company
Visa Support Available

This posting is managed by:	Career International FOS Sdn Bhd
Company Name	Company is not publicly visible
Job Type	Customer Service - Call Centre Manager/SV Customer Service - Customer Support Customer Service - Other
Industry	Telecommunications/Information Services
Location	Asia Malaysia Pulau Pinang
Job Description	Purpose: As a Customer Success Specialist, your goal is to make our customer happy and productive, to work collaboratively with sales, product, engineering, to set a high standard for how we serve our customers, and to always communicate with empathy and respect. Job Scope:  Effectively resolve customer inquiries in a considerate and timely manner via chat, email and phone  Compose thoughtful, personalized responses for a variety of customer request  Triage incoming requests and spot trends in customer issues to flag for the rest of the team  Identify, reproduce and document bugs for the engineering teams  Make active contributions to help achieve team goals and successes  Contribute to the ongoing learning and success of your team, and the company, by sharing knowledge through mentorship, collaboration and aiding in documentation. Main Job Requirements:  Monday to Sunday  Willing to work according to US time zone (Depending business needs)  Preferably someone who have experience in Fintech, Banking and Finance  Degree or Diploma in Banking or Finance preferred  At least 1 year experience in Customer service  Good computer skills.  Good multi-tasking skills.  Able to react effectively and calmly in emergencies.  Able to maintain customer confidentiality.  Must be able to work under pressure and learn in a fast pacing environment.  Must be reliable in working schedule  Must be able to maintain good performance based on client metrics.  Must be able to handle difficult customers & situations depending on the issues raised by clients/customers  Ability to interact with various types of customer
Company Info	This Company is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We deliver the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
Working Hours	Working hour: 24/7 - Rotational shift During the interview, they will explain regarding the working time.
Job Requirements	- Degree or Diploma in Banking or Finance preferred - Preferably someone who have experience in Fintech, Banking and Finance - At least 1 year experience in Customer service - Can work for rotational shift - Willing to work according to US time zone (Depending business needs)
English Level	Business Conversation Level (TOEIC 735-860)
Japanese Level	Native Level
Salary	MYR - Malaysian Ringgit MYR 118K - MYR 158K
Other Salary Description	- Language allowance - Housing allowance - Medical insurance - Training provided - Annual leave - Sick leave - Visa provided - Career development program - Flight ticket - 1 week of accommodation provided upon arrival - others
Holidays	Working days: 5 days per week Off day: 2 days off per week
Nearest Station	- Based in Georgetown, Penang - Easy to find food - Got shopping mall - Mini shop - Others

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