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As an Operations Manager, you will accountable for the following areas.

[Metrics Accountability]
- Manage and utilize metrics to drive positive change in areas such as Service Level Agreements, Productivity, Customer Satisfaction, Quality, NPS and Contact Rate.
- Work with direct reports to find learnings from real life situations to set and improve metric-based goals; consistently drive teams towards higher performance and quality expectations.
Monitor costs and losses incurred by managing team’s contribution to the greater Customer Experience ...

◆これからITを学んで行きたいIT未経験者大歓迎です！
◆しっかりとした研修を経て、将来的には外資系企業内で社内ヘルプデスクをお任せ！

1ヵ月間の研修でITについてしっかり基礎から学んだ後、
個々の適性に応じたクライアントの社内ヘルプデスクでご活躍いただける方大募集！

最終的には大手外資系クライアントの社内ヘルプデスクで、
英語を使用したバイリンガルヘルプデスクを担当していただき ...

大手IT外資系企業プロジェクトにて、テクニカルサポートメンバーのマネージメント及びクライアント対応をお任せします。
■大手IT外資系をご担当いただき、プロジェクト全体のテクニカルディレクターとしてご活躍いただきます。
・KPI数値に基づくプロジェクト戦略の立案、実施
・テクニカルサポート（300席）メンバーのマネージメント
・育成計画・研修の立案
・データの集計、分析、クライアントへのレ ...

QA will ensure that the content quality of the product observes the company's quality standards. Responsible for the implementation of inspection activities, detection and resolution of problems.


Description

* Perform daily audits on the internal system.
* Provide analysis of errors and feed backs to the respective team.
* Work with the internal training team to align policy understanding of QA.
* Provide support on Policy/Quality related questions.
* Work closely with operation team in order to provide feedback on quality.


Profile
...

[Company]
A successful and global fashion e-commerce company Is looking for a Customer Service Representative to join their prestigious team , located in the heart of Tokyo.

[Position]
You will be the voice of this luxury fashion company where you will support customers through email and phone calls. You will also communicate with the clients based in London. You will be involved in the latest fashion trends as well as the technologies in the fashion industry.
...

Be responsible for management and leadership in all processes focused on continuous improvement of customer experience.


Description

* Develop and maintain service guidelines
* Lead a training team and define training strategies to support customer experience
* Assess areas of improvement
* Call center management - Define most efficient and cost performing center model structure
* Be responsible for SLA and KPIs
* Define processes to gather feedback from consumers through all channels
* Engage with senior leaders to build action plans ...

As the Client Service Manager, you will be responsible for:

* By utilising both your own engineering background and your team of engineers, engage in both technical and customer post-sales support in a timely matter
* Work with Japan-located as well as international teams and engineers to help solve post-sale issues to achieve maximum customer satisfaction


Description

* Manage and carry out Technical post-service support
* Manage and carry out Customer relations and support
* Look over and manage a team of service engineers, and support ...

The Operations Director will be responsible for a global main client and will lead and grow a team of customer support in Japan.


Description

* Develop business and operational strategies for the client
* Work together with the country director to run the project
* Create and be responsible for a high performance team
* Oversee the KPI's covering operations, finance, customer service and employee satisfaction objectives
* Manage the client relationship
* Work with regional teams to support the global client


Profile

* You have 10- ...

As our Head of Customer Operations, you will fully responsible for our customer experience and customer service delivery, with a heavy focus on problem resolution through data analytics, delivering outstanding operations outcomes and continuous process and product improvement.

You will ideally be a lover of methodology and optimization, who is excited about the opportunity to create and experiment with processes to constantly improve operations, and is willing (and able) to guide cross-functional teams in iterating and implementing them. You should be ...

You will play an active role as a person in charge of cultivating and supporting each NLP SaaS product, chat engine alliance developed by the company, and sales partners.

One of the most important missions is how to collaborate with partners in a rapidly growing and rapidly changing market.
Therefore, it is necessary not only to simply strengthen the partner relationship, but also to carry out the mission from a global perspective, including price plans and product function development.
The major scope of business is to accelerate sales of our own p ...

Ensure the operation quality and efficiency in the customer service team. Lead and motivate the CS team. Ensure continuous improvement in customer service.


Description

* Manage transactions from order placement outside of Japan to deliveries to customers
* Ensure the operation quality and efficiency to meet customer requirements
* Co-ordinate and negotiate with local 3PL's
* Communicate with not only logistics members but also sales members from distribution partners
* Always keep your eyes open wide to improve each job process by means o ...

QA will ensure that the content quality of the product observes the company's quality standards. Responsible for the implementation of inspection activities, detection and resolution of problems.


Description

* Perform daily audits on the internal system.
* Provide analysis of errors and feed backs to the respective team.
* Work with the internal training team to align policy understanding of QA.
* Provide support on Policy/Quality related questions.
* Work closely with operation team in order to provide feedback on quality.


Profile
...

You will be the advocate between customers, logistics and vendors.


Description

* Communicate with new partners to ensure successful activation on the platform
* Managing the operational performance of a portfolio of marketplace vendors
* Coordinate and liaise with vendors to optimize store operations and improve customer experience
* Work with different teams in the company(content, sales, operations, finance etc.) to close tasks
* Provide technical support to the partner restaurants
* Take ownership of the restaurants operational perfo ...

QA will ensure that the content quality of the product observes the company's quality standards. Responsible for the implementation of inspection activities, detection and resolution of problems.


Description

* Perform daily audits on the internal system.
* Provide analysis of errors and feed backs to the respective team.
* Work with the internal training team to align policy understanding of QA.
* Provide support on Policy/Quality related questions.
* Work closely with operation team in order to provide feedback on quality.


Profile
...

As Player Support manager, you will be managing a team of 20-30 employees who are supporting players for different games.


Description

* Manage 20-30 Player support employees
* Coordinate internal resources and external vendors for the smooth operation of projects
* Ensure that all projects are on time, within scope and within budget
* Ensure resource availability and allocation
* Provide training and guidance to team leads on projects
* Establish and maintain relationships with third parties / vendors
* Communicate with existing clien ...