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Updated 2024-04-19
Activated 2024-04-10

[Customer Support Manager Leader] Blockchain virtual currency Bitcoin Cryptocurrency industry No.1 major Foreign nationals welcome Visa support available
Automatically translated job page

  • Recruiter
  • Senior Level
  • Bonus System
  • Less Than 20 Hours of Overtime
  • New Year's Holidays
  • Five Days Workweek
  • Business Expansion
  • Career Options Available
  • International Team
  • Major Company
  • Publicly Listed Company
  • Visa Support Available
This posting is managed by: Green Forest Co., Ltd.
Company Name Company is not publicly visible
Job Type Customer Service - Customer Support
Customer Service - Other
Finance/Bank/Securities/Investment - Other
Location Asia Japan Tokyo

Job Description As the Manager of the Customer Support Department, you will be responsible for supervising and operating the following operations.

・Management of inquiry desk
・Account opening examination
・Continuous customer management
・Deposit and withdrawal of legal currency and crypto assets
・Management of subcontractors
・Various KPI management
・Investigating laws and regulations, responding to inquiries and requests from authorities, industry groups, etc.
・Response to official inspections
Company Info [Image of the person you are looking for]
・People who have the spirit to bring about change in the world with crypto assets (virtual currency) and blockchain
・People who can sympathize with our company's mission "Make the world easier with blockchain" and our values (Passion, Execution, Number)
・Those who have the ability to adapt to change
・People who can define their own issues, solve them, and provide value as professionals
・People who have a strong desire to learn and can catch up on their own and create jobs even in unfamiliar areas
Job
Requirements
[Required skills/experience]
Practical experience in the crypto asset exchange industry, securities companies, banks, and other financial institutions (more than 3 years)

[Welcome skills and experience]
・Experience building operations at a financial institution
・Experience in dealing with regulations and law revisions
・Experience in introducing and modifying systems and tools
・Knowledge and experience in the IT and Fintech industries
・Investment experience in crypto assets, foreign currencies, securities, etc.
・Work experience in English
English Level Daily Conversation Level (TOEIC 475-730)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 8000K - JPY 12000K   
Other Salary
Description
Social Insurance
Commuting/ Transportation Allowance
Education/ Training
Holidays Five-Day Workweek
Summer Holidays
Winter Holidays
Refresh Holidays
Paid Holidays
Congratulatory or Condolence Leave
Child-care Leave
Sick Leave
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[Customer Support Manager Leader] Blockchain virtual currency Bitcoin Cryptocurrency industry No.1 major Foreign nationals welcome Visa support available

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