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Updated 2024-09-02
Activated 2024-06-21

[Nagoya City, Naka Ward] English/Customer Support Leader (Games and Entertainment Division) [Telecommuting system available/Full benefits]
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  • Recruiter
  • Staff Level
  • More Than 120 Days off per Year
  • Five Days Workweek
  • Overseas Business
  • English Language Skills
  • Foreign Affiliated Company
  • Major Company
  • Publicly Listed Company
  • Urgent Hiring
  • Experience Welcome
  • Visa Support Available
This posting is managed by: Global Leaf Co., Ltd.
Company Name Company is not publicly visible
Job Type
Global Leaf Co., Ltd.
Customer Service - Customer Support
Customer Service - Call Centre Manager/SV
Customer Service - Other
Industry Games
Location Asia Japan Aichi Nagoya

Job Description [Job Summary]
Our First Business Division, which handles services in the entertainment field, provides comprehensive quality assurance services, such as testing during the game development process for smartphones and home game consoles, and post-release support, to customers, mainly major game companies and overseas titles.
We are looking for a customer support leader to work at the Nagoya Center, our only "global base" and the top share in multilingual game customer support!
You will be the leader of a customer support team in a flat workplace with many foreign nationals.
Would you like to work with us to liven up global game projects, from major game companies to overseas titles?

[Specific Job Content]
You will be mainly tasked with the following tasks using English.
■Management of customer support team members (attendance management, shift management)
■Management of response quality (checking progress, following up with members, quality improvement)
■Negotiations with clients (reporting work progress, creating/explaining labor cost estimates, etc.)
■Understanding project sales/income/expenses
■Improvement of work (cause analysis/response command for service troubles, etc.)
■Preparation for starting new projects
■Discovering new leaders/OJT

[Training system]
After joining the company, you will learn operator duties during training and gradually train in routine work processes and practical knowledge.
After that, you will receive OJT from senior leaders to deepen your understanding of the work. We have ensured a sufficient training period, so you can learn carefully from the basics.
It's okay if you don't have specialized knowledge of games and apps. You can work in an environment where it's easy to ask questions regardless of your qualifications or specialized knowledge.

[Scope of change]
Duties as defined by the company
Company Info [Business Overview]
■Debugging, Internet support, and software quality verification business
■We provide BPO services that utilize Internet technology, including "monitoring," "customer support," "EC operation support," "infrastructure operation support," "Internet safety business," and "solution development."
Job
Requirements		 [Required skills/experience]
■English: Business level
*For foreign nationals, Japanese: Business level
■Experience in email support and handling inquiries
*No experience in the industry is necessary!

[Welcome skills/experience]
■Team management or leadership experience
■Experience communicating with BtoB customers
■Proven track record in customer support work
■English TOEIC score of 800 or higher, language ability equivalent to Japanese language test N1
■Experience working within a project/team to achieve mid- to long-term quality improvement
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 3000K - JPY 4500K   
Other Salary
Description		 [Salary]
Expected annual income: 3 million to 4.04 million yen (annual salary system)
*Includes fixed overtime of 20 hours/month. (33,780 to 45,500 yen)
*Excess will be paid in full.
*Managers and supervisors will be on a discretionary work system.

[Various allowances and welfare benefits]
■Transportation expenses (up to 50,000 yen per month)
■Travel allowance
■Retirement allowance system
■Condolence and celebration money
■Employee stock ownership plan
■Remote work allowed
■Side jobs allowed
■Qualification acquisition assistance (up to 50,000 yen including exam fees and transportation costs)
■Award system
■Club activity system
■Free coffee/tea/green tea, sweets for sale in the office
■Recreation facilities
■In-house one-coin chiropractic and rest room
■Asset formation seminar
■Harassment prevention measures (free consultation room, etc.)
Holidays ■2-day weekend system (varies depending on department and job type)
■Flexible holidays (can be taken at any time once a year for 2 consecutive days)
■Paid leave (10 days granted on joining day, can be used up to 3 days during probationary period)
■Year-end and New Year's holidays
■Childcare leave, maternity leave, and nursing care leave
■Special leave for special occasions
※Over 120 days of holiday per year (123 days in FY2022)
※Many cases of childcare leave, including cases of men taking childcare leave.
Job Contract
Period		 Employment status: Full-time employee (permanent employment)
Trial period: 3 months
*There will be no change in treatment during the trial period
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[Nagoya City, Naka Ward] English/Customer Support Leader (Games and Entertainment Division) [Telecommuting system available/Full benefits]

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