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Updated 2024-04-23
Activated 2024-04-05
Activated 2024-04-05
Operations Manager (BPO, Call Center)
- Recruiter
- Manager Level
- Five Days Workweek
- Career Options Available
- English Language Skills
- Publicly Listed Company
- Urgent Hiring
- Rapidly Growing
- Global Company
| This posting is managed by: | KBI Consulting 合同会社 |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
Customer Service - Call Centre Manager/SV
IT (Other) - Project Manager Customer Service - Other |
| Industry | Outsourcing |
| Location |
Asia
Japan
Kanagawa
Yokohama
|
| Job Description |
What is your mission? You will help provide excellent service to our partner brands by: ∎ Manage and utilize metrics to drive positive change in areas such as service level agreements, productivity, customer satisfaction, quality, NPS, and contact rates. Collaborate with direct reports to learn from real-world situations and set and improve goals based on metrics. Manage your team's contribution to the customer experience budget and monitor costs and losses incurred. Work with leads to create strong connections with the entire team and leverage effective communication to ensure employee well-being and translate client missions into meaningful and clear goals. Collaborate with top leadership, direct reports, and other business partners to maintain ultimate responsibility for team building, recruiting, onboarding, and training. Leverage learning from team members to identify and advocate opportunities for product improvements that support team strategy and customer needs. Perform other duties and responsibilities as assigned by management within your employment category within the organization in order to effectively implement, maintain, and continuously improve the Company's quality management system. |
| Company Info |
Modern workplace with progressive, youthful energy. No smoking in building. |
| Working Hours | Monday to Friday, 8am - 6pm |
| Job Requirements |
Image of the person we are looking for: Able to communicate smoothly with internal and external stakeholders A team player with a desire to improve and adapt to change. Able to think independently and solve problems even in unclear environments and situations. *In order to carry out work, it is necessary to communicate closely with various project managers, leaders, and staff, so I work with an emphasis on communication and teamwork. Target people: ・ Experience and knowledge in call center or BPO industry ・Business level English proficiency ・8 years of work experience in a related field is desirable. (At least 5 years of work experience) -Knowledge of customer satisfaction, Net Promoter Score, and quality programs ・Organizational management and time management skills ・Effective facilitation skills in meetings with clients and staff - Excellent oral and written communication skills in English and supporting market languages. <Application qualifications/Application conditions> ■Required conditions ・Japanese proficiency (native), English proficiency (business level ~) ・Management experience |
| English Level | Fluent (TOEIC 865-) |
| Japanese Level | Native Level |
| Salary | JPY - Japanese Yen JPY 7000K - JPY 8000K |
| Other Salary Description |
Commuting/ Transportation Allowance Social Insurance |
| Nearest Station | Yokohama Station, East Exit |
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