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As a teammate you will:
• We provide an experience that satisfies our customers.
• Meet and exceed client required KPIs (Key Performance Indicators).
• Understand TaskUs policies and maintain confidentiality.
• Provide feedback to management on issues and areas for improvement.
• Participate in training to improve job performance.

We are looking for someone who:
• Those who can work in shifts (with night shift allowance).
• Experience in calls (a must be available, but not required)
• Good linguistic, writing and comprehension ...

Job Responsibilities:
• Engage customer, understand their needs, and translate this need to work required, and set proper expectations about delivery time.
• Identify issues, carry out (RCA) Root Cause Analysis, troubleshoot and translate Customer needs and requests into work required (service identification).
• Focus on resolving customer issues, not closing cases; Solve the right problem for the requestor by looking beyond the stated requested to the true needs, distinguishing between relevant & irrelevant information; adhere to business and c ...

▪ Review various types of video content to determine community guidelines are met while upholding a high standard of accuracy and quality.
▪ Thoroughly monitor, classify and /or eliminate sensitive and inappropriate content such as Pornography, Violence, Human Trafficking, Drugs, Alcohol, etc.
▪ Comply with the performance indicators or parameters defined by the specific client's operation.
▪ Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.
▪ Enforce ...

Understand customer enquiries and respond via applicable channels: email, chat, and call backs
Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
Manage customer escalations and ensure that these are answered, tracked, and escalated as required
Perform all procedures accurately, including following project documented call flows, work processes, data entry requirements, and complaint management processes
Ensure all SLAs are met accordingly
Demonstrate a strong customer service orientation and ...

• Engage customer, understand their needs, and translate this need to work required, and set proper expectations about delivery time.
• Identify issues, carry out (RCA) Root Cause Analysis, troubleshoot and translate Customer needs and requests into work required (service identification).
• Focus on resolving customer issues, not closing cases; Solve the right problem for the requestor by looking beyond the stated requested to the true needs, distinguishing between relevant & irrelevant information; adhere to business and compliance rules and pro ...

Purpose:
As a Customer Success Specialist, your goal is to make our customer happy and productive, to work collaboratively with sales, product, engineering, to set a high standard for how we serve our customers, and to always communicate with empathy and respect.

Job Scope:
 Effectively resolve customer inquiries in a considerate and timely manner via chat, email and phone
 Compose thoughtful, personalized responses for a variety of customer request
 Triage incoming requests and spot trends in customer issues to flag for the rest of the t ...

• Engage customer, understand their needs, and translate this need to work required, and set proper expectations about delivery time.
• Identify issues, carry out (RCA) Root Cause Analysis, troubleshoot and translate Customer needs and requests into work required (service identification).
• Focus on resolving customer issues, not closing cases; Solve the right problem for the requestor by looking beyond the stated requested to the true needs, distinguishing between relevant & irrelevant information; adhere to business and compliance rules and pro ...

■主な事業内容
・米国駐在員向けのクレジットカードサービス、ロードサイドアシスタンスに関わるプロモーション企画・運営
・日本人向けカスタマーサービスセンターの運営

■業務内容：
・クレジットカードのプロモーション企画および運営
・カスタマーサービスセンターの運営・管理、メンバーのマネジメント
・提携先やクライアントとのコミュニケーション、業務調整
・顧客データ分析、集計資料 ...

This position will be responsible for operations related to the company's reinsurance contracts, including communication with the Head Office, a good opportunity for those who want to utilize their language skills.


Description

This position will be responsible for operations related to the company's reinsurance contracts, including communication with the Head Office, a good opportunity for those who want to utilize their language skills.

Among the main responsibilities:

* Operations tasks and general affairs related to the establishment a ...

■This is a global customer service position that serves as a point of contact with customers, local medical institutions, and internal departments.

・Receiving calls and support from customers who require medical assistance.

・Communicate with overseas medical institutions and arrange medical institutions and medical staff that can provide treatment.

・Arrange services related to medical evacuation/repatriation, etc. in cooperation with overseas medical personnel and staff stationed locally.

・Communication with the department in charge ...

・Response to customer inquiries
- Collaborate with each team to answer customer questions and solve problems
・Supervision of part-time operators
・Other incidental work (translation, etc.) ...

[Business overview]
REALITY Studios Co., Ltd. operates the VTuber office "Specialite", which mainly distributes games.
Auditions will be held in May 2023, and we are currently preparing for our debut.
Specialite URL: https:/specialite.games/audition
We are recruiting for an overseas VTuber talent manager position to belong to the newly established VTuber agency "Specialite" which is currently preparing to launch. We will entrust you with an important position in order to seriously deal with, develop, and market our affiliated talent.

[Specific wor ...

Help desk operations and IT infrastructure management for client-based IT equipment and systems

・Respond to various inquiries from users (PC operation, network support, business application support, troubleshooting, etc.)
・Account management (password reset, ID issuance, etc.)

*Supported languages are Japanese and English
*Supported channels include phone, email, chat, web, etc. ...

・ Responding to inquiries from Korean customers
· Work with other teams to resolve customer complaints
・ Supervision of part-time customer service providers
・ Other related work (translation, etc.) ...