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Updated 2024-04-23
Activated 2023-10-06
Activated 2023-10-06
[Tokyo] Help desk (English available)
- Recruiter
- Staff Level
- More Than 120 Days off per Year
- New Year's Holidays
- English Language Skills
- Experience Welcome
| This posting is managed by: | Global Initiative Corporation |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
 Customer Service - Other |
| Location |
Asia
Japan
Tokyo
Shinjuku
|
| Job Description |
Help desk operations and IT infrastructure management for client-based IT equipment and systems ・Respond to various inquiries from users (PC operation, network support, business application support, troubleshooting, etc.) ・Account management (password reset, ID issuance, etc.) *Supported languages are Japanese and English *Supported channels include phone, email, chat, web, etc. |
| Company Info |
We are a business process outsourcing (*BPO) service provider. There are 18 centers in 11 prefectures nationwide, and all centers can be connected via common infrastructure (voice infrastructure, etc.). We have prepared a business environment that allows us to provide services for BCP (business continuity) preparations and sudden expansion needs. |
| Working Hours |
Varies depending on assigned PJ. *Some PJ is available for Saturday and Sunday work. ・Overtime hours: Approximately 20 hours per month |
| Job Requirements |
Essential requirements [MUST] Those who have the following experience/skills and language ability ○Experience/skills Those who have work experience in Japan and meet any of the following requirements ・A track record of responding in English over the phone during work ・Those who have work experience where English conversation always occurs during work. ex) CA, foreign companies whose official language is English, etc. ・If you have no experience in English at work, you must have lived in an English-speaking country for at least 2 years. ○Language skills ・TOEIC score of 700 or higher required ・For foreign nationals, N1 or higher is required. Welcome requirements [WANT] ○Experience/skills ・Those who have experience working at a help desk using English |
| English Level | Daily Conversation Level (TOEIC 475-730) |
| Japanese Level | Fluent(JLPT Level 1 or N1) |
| Salary | JPY - Japanese Yen JPY 4000K - JPY 6000K |
| Other Salary Description |
<Allowance> ·Commuting allowance ・Overtime allowance ・Holiday work allowance ・Late night work allowance ・Home work allowance ・Recruitment allowance (friend/acquaintance referral system) <Welfare benefits> ・Complete social insurance ・Retirement benefit system defined benefit pension and defined contribution pension ・Paid vacation 20 days *Granted on April 1st *Only the current year's portion can be carried over to the next year. *If you join the company mid-year, it will be granted according to the month you joined the company. ・Special vacation total 16 types ・Congratulations and condolence money system ・Employee stock ownership plan ・Skill improvement training/management training (education program for managers) ・Qualification acquisition support system ・E-learning (you can take training at any time you like, whether outside or inside the company) ・Menu-selectable welfare system ・Free health checkup (human dog for those over 35 years old) ・Various consultation desks |
| Holidays |
Varies depending on assigned PJ. *Some PJ is available for Saturday and Sunday work. ・Number of annual holidays: 123 days |
| Job Contract Period |
full-time employee |
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