Call Centre Manager/SV
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The Customer Support Manager will be responsible for leading contact center members, reporting on KPIs, managing complaint handling, and organizing and planning business improvement measures.
Description
The Customer Support Manager will be responsible for leading contact center members, reporting on KPIs, managing complaint handling, and organizing and planning business improvement measures.
Among the main responsibilities:
* KPI analysis and implementation of measures to improve support quality
* Communicate directly with internal depa ...
・Response to customer inquiries
- Collaborate with each team to answer customer questions and solve problems
・Supervision of part-time operators
・Other incidental work (translation, etc.) ...
【Why we are hiring】
At the beginning of this year, we had a 23% increase in sales in the Arabic market, and we are expecting to have more growth. Due to the elevated activity, we also plan on seeing more customer traffic on our website, and inquiries about our services. To better care for our Arabic-speaking customers, we are looking for an outgoing Arabic native speaker to join our customer support team, which is staffed entirely by bi- and trilingual members. You will use your native language, Japanese, and English skills, to link Japan with the A ...
A must-see for the following people! !
■Those who want to utilize their Japanese and English skills
■Those who want to grow with their own discretion.
■Those who want to work as a business manager at a listed company
[Pick up points]
We are looking for a candidate to be in charge of customer support at our business promotion office, which aims to enrich the lives of foreign residents and provides the services necessary for living in Japan.
We operate a social shopping site with over 10 million members in 176 countries around the world!
You will be in charge of operational tasks such as examination and monitoring of exhibited products.
【in particular】
◆Operations such as screening and monitoring
◆ Escalation of inquiries from exhibitors and internal inquiries
◆ Implementation of policy planning and operation improvement measures using data analysis results ...
[Business overview]
You will be responsible for external relations with customers at a comprehensive network security company group and a leading company in the industry.
[Details of work details]
Together with the person in charge of the business, you will work to build good relationships with clients and ensure smooth business execution for those around you. In connection with work entrusted by clients (customer support, posting/video monitoring, etc.), meetings regarding changes to work content, attendance at contract terms negotiations, regular ...
[Business overview]
You will be working as an English-speaking supervisor at our company, which is a leading company in the internet security industry. Specifically, we will be responsible for operational management of operations (customer support, monitoring, etc.) entrusted to us by clients.
[Specific job details]
■Operator management (main business)
■Business construction (When you first join the company, we will ask you to perform the work yourself to deepen your understanding, and once you become accustomed to it, we will ask you to respon ...
We provide industry-leading postpaid payment services.
You will be responsible for organizing responses to user complaints (complaint categorization, cause investigation, internal investigation, response, improvement activities, etc.) and coordinating with relevant parties.
【in particular】
◆ Investigation of user complaints and instructions on how to respond
◆Summary of all internal investigations resulting from complaints, ◆Progress management, report preparation
◆Responsible point of contact for inquiries and communications from publ ...
[Business overview]
You will be responsible for help desk operations and IT infrastructure management for IT equipment and systems resident at client sites.
[Specific job details]
■Responding to various inquiries from users (PC operation, network support, business application support, troubleshooting, etc.)
■Account management (password reset, ID issuance, etc.)
[Supported languages and channels]
■Supported languages: Japanese, English
■Supported channels: phone, email, chat, web, etc.
[Business overview]
You will be in charge of overall management work for technical support projects related to smartphones, tablets, music players, etc. for major foreign manufacturers.
[Specific job details]
■General project operational management (delivery date, quality, etc.)
■ Income and expenditure management of the project in charge
■Human resource management/development (attendance management, recruitment, training, etc.)
■Customer negotiations (customer companies and partner companies, etc.)
*Includes reporting in English and pre ...
[Business overview]
We are looking for a person in charge of project management (project leader candidate position).
■Project work under the service level agreed with the customer
■Incident management
■Business process improvement, analysis, and proposals
■Trouble handling/solving various issues, etc.
*Since the customer is a foreign company, English support is required.
[Project work]
《Service desk compatible》
■IT devices such as PCs, smartphones, and tablets, and standard application support
■Responding to inquiries regardin ...
[Business overview]
My job is to respond to inquiries from customers regarding product specifications and failures by using all possible means to resolve problems, such as referencing knowledge, verifying operation, analyzing error logs, and consulting with manufacturers to gather information.
[Specific job details]
■Security service maintenance and operation
■User response to inquiries (*) (Japanese: phone/email/chat)
■Communication with overseas clients (English: email/phone/chat)
■Document translation (English → Japanese)
*Inquiry d ...
・Receiving accommodation reservations from outside parties by phone or online
*We will use the English reservation system.
・Reception of reservations for group tours and support during the stay
・Planning accommodation plans, etc. ...
・ Responding to inquiries from Korean customers
· Work with other teams to resolve customer complaints
・ Supervision of part-time customer service providers
・ Other related work (translation, etc.) ...