We use cookies to deliver our services. By visiting our website, you agree to the use of cookies as described in our
Privacy Policy.
Click here to hide this one-time notice.
Click here to hide this one-time notice.
Daijob.com is Japan's definitive job site for multilingual professionals.
Job Search
Updated 2024-04-09
Activated 2024-01-16
Activated 2024-01-16
English/Supervisor (customer support and monitoring operations management) [Leading company in the internet security industry]
- Recruiter
- Staff Level
- No Industry Experience Required
- More Than 120 Days off per Year
- Five Days Workweek
- Business Expansion
- Career Options Available
- English Language Skills
- Publicly Listed Company
- Urgent Hiring
- Experience Welcome
- Visa Support Available
| This posting is managed by: | Global Leaf Co., Ltd. |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
 Sales/AE - Public Relations/Partner Sales/Route Sales Customer Service - Call Centre Manager/SV |
| Industry | Outsourcing |
| Location |
Asia
Japan
Tokyo
Shinjuku
|
| Job Description |
[Business overview] You will be working as an English-speaking supervisor at our company, which is a leading company in the internet security industry. Specifically, we will be responsible for operational management of operations (customer support, monitoring, etc.) entrusted to us by clients. [Specific job details] ■Operator management (main business) ■Business construction (When you first join the company, we will ask you to perform the work yourself to deepen your understanding, and once you become accustomed to it, we will ask you to respond) ■Productivity/quality management according to business manual and operational flow ■Team management (operation management, work escalation response, etc.) ■Earnings management (eventually, you will be responsible for managing the earnings of the overall business you are responsible for) ■Client support (various reporting matters, escalations, etc.) [Regarding the use of English] ■Creating reports in English for clients on a quarterly and monthly basis, and holding presentations for clients based on the reports. ■ Interpretation and Japanese translation of business materials provided by clients, etc. ■Chat communication with clients (may be requested depending on the team to which you are assigned) *The main use for work is reading and writing. [Charm/rewarding work] You can use English at work. Once you gain experience, there are many career path options, such as being able to negotiate with clients with discretion and being involved in multiple projects. This is a job that involves services that are commonly used on the Internet. By gaining experience, you can accumulate knowledge of the IT industry and even gain experience in organizational management. In addition, you will be able to acquire a managerial perspective on not only managing people but also managing numbers. |
| Company Info |
[Company characteristics] Based on our industry-leading implementation track record, we support our customers' content by providing high-quality systems that include not only post monitoring services, but also consulting services and Internet reputation research services. 【Business summary】 ■Blog/SNS/Bulletin board planning consulting ■Real-time posting monitoring service ■User support operations ■Online game customer support operations ■Compliance measures/rumor/trend investigation services ■Community site planning and site management agency services ■Advertisement screening agency service ■Personnel dispatch business |
| Working Hours | 9:00-18:00 (8 hours of actual work, some shift work may be required) |
| Job Requirements |
[Required skills/experience] ■Those who have experience using English in business (Experience in client negotiations and writing business emails and documents in English) *For foreign nationals, Japanese business level or above (Person who has Japanese language skills who can carry out business communication without problems) [Welcome skills/experience] ■Have experience using Excel for work, and experience using functions to aggregate and extract data. ■Experience in leadership/management work in the sales service industry, etc. ■Experience in call center or outsourcing industry |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Native Level |
| Salary | JPY - Japanese Yen JPY 4000K - JPY 5500K |
| Other Salary Description |
[Salary] Estimated annual income: 4.06 million yen to 5.45 million yen ■Estimated monthly salary: 227,000 yen to 305,000 yen *Includes 20 hours of fixed overtime per month. *Overtime will be paid in 1-minute increments. [Various allowances/welfare benefits] ■Transportation expenses provided (up to 100,000 yen per month) ■Qualification acquisition system ■Recreation subsidy system ■MVP system ■Stockholding system ■Influenza vaccination, etc. ■Working from home (available to all employees) ■Reduced working hours system (available to all employees) ■Childbirth and childcare support system (available to all employees) ■Training support system (available to all employees) |
| Holidays |
Complete 2-day work week (basically closed on Saturdays, Sundays, and holidays, with some shift work), 3-day summer vacation, year-end and New Year holidays Congratulatory and condolence leave, birthday leave, pre- and post-natal leave, childcare leave, annual paid leave |
| Job Contract Period |
Employment type: Full-time employee (indefinite term employment) Trial period: 3 months *There is no change in treatment during the trial period. |
People who viewed this job offer also looked into these.
Additional listings by this company
You will now be redirected to an external site.
Please confirm each site’s terms of agreement (privacy policy) in regards to the management of personal information.
