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Updated 2024-04-21
Activated 2024-04-21
Activated 2024-04-21
[Customer Support] We operate a deferred payment payment service! <English> <Remote work OK>
- Recruiter
- Staff Level
- Career Options Available
- Language Skills
- English Language Skills
- Rapidly Growing
| This posting is managed by: | INBOUND TECHNOLOGY CO.,Ltd /インバウンドテクノロジー株式会社 |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
 Customer Service - Call Centre Manager/SV Customer Service - Telemarketing/Telesales |
| Industry | Credit |
| Location |
Asia
Japan
Tokyo
|
| Job Description |
We provide industry-leading postpaid payment services. You will be responsible for organizing responses to user complaints (complaint categorization, cause investigation, internal investigation, response, improvement activities, etc.) and coordinating with relevant parties. 【in particular】 ◆ Investigation of user complaints and instructions on how to respond ◆Summary of all internal investigations resulting from complaints, ◆Progress management, report preparation ◆Responsible point of contact for inquiries and communications from public institutions ◆ Communication with related departments ◆ Document creation |
| Company Info |
[Attractiveness of the position] A diverse team of 221 people from over 37 countries An exciting job in a fast growing organization ◆ Opportunities for cross-departmental collaboration ◆ Flexible working from home ◆Competitive Compensation and Benefits |
| Working Hours |
Flextime system no core time |
| Job Requirements |
[Requirements] ◆ Over 5 years of experience in credit card/payment-related operations ◆Knowledge of discount sales method Extensive experience in dealing with public institutions ◆ Ability to communicate smoothly with internal and external stakeholders. [Welcome conditions] ◆ Customer service experience in the credit industry ◆ Sufficient knowledge and experience at the manager level regarding customer complaints ◆ English is a plus |
| English Level | Daily Conversation Level (TOEIC 475-730) |
| Japanese Level | Business Level(JLPT Level 2 or N2) |
| Salary | JPY - Japanese Yen JPY 4000K - JPY 6000K |
| Other Salary Description |
◆ Annual salary system ◆ Basic salary: 250,000 to 380,960 ◆Fixed overtime: 83,000 to 119,040/month |
| Nearest Station | Roppongi Itchome Station |
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