We use cookies to deliver our services. By visiting our website, you agree to the use of cookies as described in our  Privacy Policy.
Click here to hide this one-time notice.

Daijob.com is Japan's definitive job site for multilingual professionals.

Job Search

Updated 2024-04-09
Activated 2023-12-15

English/IT help desk/IT infrastructure management [Full-time employment/Enriched work-life balance]
Automatically translated job page

  • Recruiter
  • Staff Level
  • No Industry Experience Required
  • Women Welcome
  • More Than 120 Days off per Year
  • Five Days Workweek
  • Business Expansion
  • English Language Skills
  • Major Company
  • Urgent Hiring
  • Experience Welcome
  • Visa Support Available
This posting is managed by: Global Leaf Co., Ltd.
Company Name Company is not publicly visible
Job Type
Global Leaf Co., Ltd.
Customer Service - Customer Support
Customer Service - Call Centre Manager/SV
IT (Other) - IT Help Desk
Industry Outsourcing
Location Asia Japan Tokyo

Job Description [Business overview]
You will be responsible for help desk operations and IT infrastructure management for IT equipment and systems resident at client sites.

[Specific job details]
■Responding to various inquiries from users (PC operation, network support, business application support, troubleshooting, etc.)
■Account management (password reset, ID issuance, etc.)

[Supported languages and channels]
■Supported languages: Japanese, English
■Supported channels: phone, email, chat, web, etc.

[Work-life balance]
■In order to lead the way in working in the BPO industry, we are not only working overtime, but also managing paid leave acquisition and enhancing various welfare benefits.
Average overtime time: 18 hours 47 minutes (*)
Paid leave acquisition rate: 76.4% (*)
*In addition to full-time employees, this also includes the performance of contract employees on a monthly salary system.
■We have put in place various systems that allow us to aim to be a company where employees can progress in their careers fairly, regardless of gender, while balancing life and work.
・Shorter working hours for childcare
・Spouse's maternity leave
・Childcare leave
・Child training leave
・Child nursing leave
・Prenatal/postnatal leave
Company Info [Company characteristics]
BPO (Business Process Outsourcing) refers to a company outsourcing some of its operations to an outside company in order to increase its competitiveness. Our company has provided solutions to many companies by leveraging the wealth of knowledge we have accumulated through our BPO services and streamlining business operations by making full use of IT. We do not simply perform tasks on behalf of clients upon request, but instead analyze the business process itself and propose the optimal flow. By reconsidering the entire business, we can improve efficiency, reduce costs, and improve service quality. We face our clients' issues and bring about innovation in business processes. That is our serviceware business.

[Service features]
Our business is a BtoBtoC business where B (our company) connects B (clients) and C (customers). Our contact center supports smoother communication between clients and customers. Contact centers are a valuable point of contact for clients. Now that the Internet has become widespread, communication tools such as the Web and SNS have become more diverse. We are working to meet all of our customers' needs by utilizing them in multiple ways.
Specifically, we contribute to improving customer satisfaction by analyzing collected customer feedback, understanding customer needs in detail, and utilizing this information in response. In addition, in order to continue to evolve the services we provide to our clients, we have created a cycle of Plan → Do (Execution) → Check (Evaluation) → Act (Improvement). By constantly checking and reviewing contact center response quality and customer satisfaction, we will create even more advanced BPO services.
Working Hours It varies depending on the assigned project.
*Some projects require weekend work.
[Required skills/experience]
■Those who have work experience in Japan and satisfy either ①②③
① Record of correspondence in English over the phone during work
② Those who have work experience where English conversation occurs constantly in work.
ex) CA, foreign companies whose official language is English, etc.
③If you do not have experience in dealing with English at work, you must have lived in an English-speaking country for at least 2 years.
■More than 2 years of experience as a full-time employee
■University graduate or above
■English: Business level (TOEIC 750 points or higher)
*For foreign nationals, Japanese business level or higher (N1 required)

[Welcome skills/experience]
■Those who have experience at a help desk using English
■Those who have knowledge about servers and networks
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 4000K - JPY 6000K   
Other Salary
Estimated annual income: 4 million yen to 5.77 million yen
Monthly salary: 240,000 yen to 334,000 yen
*Estimated annual income = basic salary + bonus + overtime pay (in units of 1 minute)
*Includes overtime pay of 20 hours/month.
*Bonus: Paid twice a year (according to the estimated annual income table, evaluation, and company performance)
*Overtime will be paid in 1-minute increments.
Holidays ■Depends on the assigned project. *Some projects require weekend work.
■Paid holidays Paid holidays: 20 days (granted on April 1st. Only the amount for the current year can be carried over to the next year. If you join the company in the middle of the year, it will be granted according to the month you joined the company.
■Special leave (16 types in total. Educational leave, consecutive holidays support leave, memorial leave, etc.)
*122 days off per year

Please apply from here



Global Leaf Co., Ltd.

Company Information

Feature Article

Job List

Hot Agent

English/IT help desk/IT infrastructure management [Full-time employment/Enriched work-life balance]