Jobs in Japan search results

• Minimum 5 years’ experience in SAPM AMS (Support)
• At least 3 years of SD support
• Knowledge of ITIL processes (Incident Management, Problem Management, Service Request Management)
• Working knowledge of ITIL process
• JPLT2 Certification / Native Japanese
• Added Advantage
• Experience as an AMS Lead is an added advantage.
• The Technical Panel remains the same, I will join as an additional panel.
...

Experience in system development management and requirement definition, especially knowledge and experience in infrastructure and PMO systems.
Those who are familiar with ITIL framework and have knowledge of system operation management/operation design (infrastructure operation, application operation, user support, etc.).
you must have experience as a supervisor with 2 to 5 members under your supervision.
The candidate should be able to provide not only advice and research, but also concrete action plans and client-facing materials. The candidate shou ...

15+ years of IT experience in Application / Infrastructure platform support with Incident, change and Problem Management in a Service Operations lead role
Good experience in SLA adherence, ticket management, Escalation and Notification management
Follow-ups and mitigation of incidents until resolution adhering to the agreed process & SOPs.
Experience in ITSM following ITIL Framework and Methodologies with best practices to deliver under SLA targets.
ITIL foundation certification preferred
Takes ownership of every open ticket, drives them from New to ...

Service Transition Planning:

Develop and implement comprehensive service transition plans for new or modified services.
Collaborate with project managers, development teams, and other stakeholders to ensure alignment with project timelines and goals.
Define and document transition milestones, dependencies, and success criteria.
Change Management:

Work closely with the Change Management team to assess and authorize changes to the production environment.
Ensure that changes are properly documented, tested, and approved before being deployed into ...

グローバル企業が、IT サポートスペシャリストを募集しています。
WindowsおよびMacのヘルプデスク対応を行って頂ける候補者を求めております。

国内1000名程のユーザを10名程のチームでサポートしており、変化の早い最新技術にも順応して頂きます。
レポート先は国内のIT ディレクターまたはビジネス系マネージャーとなりますが、他のITメンバーとの協業も数多く発生します。

職務概要：
- オフィス内およ ...

• Handling technical inquiries remotely - tier 1 and tier 1.5 (escalation)
• Handling technical inquiries onsite - tier 2 and tier 2.5 (escalation)
• Schedule, monitor and deliver support for end-users within agreed SLA levels between BIOS and client(s).
• Demonstrate the ability to identify and escalate requests for approval, when needed.
• Provide VIP support for internal (BIOS) and external (Client) end-users.
• Undergo regular training to improve support skills. ※Training scheduled and provided through official tools.
• Conduct ...

Establish the creation of standard artifacts, best practices, standards and learning plans
Collaborate with a global team to scope and design solutions for documented business and technical needs, with an emphasis on / preference for minimizing customization
Lead the evaluation of new ServiceNow solutions, proof of concept efforts, and other engineering initiatives relevant to the project
Develop detailed architecture, design and coding standards for the development teams to follow. Lead design and code walkthroughs.
Participate in the agile process ...

Decompose business problems quickly and determine the root cause and provide solution alternatives
Participate as a domain expert in customer-facing meetings to facilitate discussions regarding ServiceNow initiatives
Develop a thorough understanding of the customer’s requirements and assist the project team in applying industry best practices and detailed knowledge of ServiceNow to help design optimal solutions that support the business processes that meet or exceed functional requirements
Create Wireframes / Mockups for the user stories and review ...

Perform development and configuration of a variety of areas including, but not limited to Service Portal, Service Catalog, Incident, Problem, Change, Knowledge, Release / SDLC, Asset Management, Configuration Management (CMDB), Project, Timecards, Mobility, Reporting and Performance Analytics.
Collaborate with a global team to scope and design solutions for documented business and technical needs, with an emphasis on / preference for minimizing customization.
Design technical solutions to address complex requirements, evaluate alternate solutions, iden ...

Responsible for planning and renewing due to expiry of maintenance, or for improvements aimed at improving quality and reducing costs
In addition, the execution will be outsourced to an external party, but you will be in charge of its management and acceptance inspection ...

Identify root causes of technical issues, and job failures.
Demonstrate problem-solving, analysis, and prioritization skills.
Implement best production support programming practices.
Perform level of effort estimates for assigned tasks and change orders.
Engage and escalate with appropriate teams/stakeholders to resolve issues.
Proactively participate in designing, implementing, and operating the platform services for internal and external customers. ...

[Job summary]
As an infrastructure engineer (manager candidate), we expect you to be responsible for the following duties.

[Job details]
・Maintenance/management/operation of Activedirectory server
・Maintenance/management/operation of internal cloud environment
・Maintenance/management/operation of internal network
・Internal security maintenance/management/operation
・Maintenance/management/operation of PCs and devices
・Group-wide information security/ISMS operation management

【environment】
・Microsoft365/Windows Server 2019/M ...

[Project overview]
・Support for analyzing the current status of IT governance at client companies
・Assess IT service management (ITSM) operations and IT governance systems, and create reports that identify issues and recommend improvements.
・BA and PM in proposing and implementing these support plans

[Expected role]
・Planning and proposing assessments of the current status of ITSM operations or IT governance systems, or leading these activities
・Implement assessment of ITSM operations or IT governance system
・Creating reports on asse ...

[Business overview]
We are looking for a person in charge of project management (project leader candidate position).
■Project work under the service level agreed with the customer
■Incident management
■Business process improvement, analysis, and proposals
■Trouble handling/solving various issues, etc.
*Since the customer is a foreign company, English support is required.

[Project work]
《Service desk compatible》
■IT devices such as PCs, smartphones, and tablets, and standard application support
■Responding to inquiries regardin ...

Design, construction and operation of IT infrastructure (networks and servers)
* Currently, the Kansai branch is mainly doing server work.
*Inexperienced people will start from the testing, operation, and management phases.
Senior employees will guide you, so once you have grasped the whole picture and acquired skills, you can challenge yourself to define requirements with customers.

<Project example>
◎ Network construction and operation projects for domestic companies
VPN and wide area network services
Built according to usage environment and ...

[Specific work content]
◎ Infrastructure construction (SES business/contracting business)
We mainly build financial infrastructure (banks, life insurance, etc.) (more than 80%)
I am in charge of a wide range of servers/networks/databases/middleware/security/cloud.
From proposal to requirement definition, design, construction, and operation, we are consistently doing it.

◎IT consulting business
We mainly do IT consulting for small and medium enterprises.
We not only organize and analyze issues, but also provide design, construction, and opera ...

Design, construction and operation of IT infrastructure (networks and servers)
● Server network design, construction, introduction, testing and operation
● Cloud environment server design and construction
● Project introduction support, customer negotiation, requirements definition
*Inexperienced people will start from the test, operation, and management phases.
"Senior employees will guide you, so once you have a grasp of the whole picture and have acquired the skills,
You can challenge the requirement definition with the customer.

[Skill ...