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Updated 2024-03-07
Activated 2024-03-06
Activated 2024-03-06
(SS)_ IT Support Engineer
- Employer
- Staff Level
- Women Welcome
- Less Than 20 Hours of Overtime
- Five Days Workweek
- Online Interview
- Urgent Hiring
- No Age Restriction
| Company Name |
株式会社バイオス/BiOS,Inc. |
|---|---|
| Job Type |
 IT (Other) - Customer Support Engineer |
| Industry | Other |
| Location |
Asia
Japan
Tokyo
|
| Job Description |
• Handling technical inquiries remotely - tier 1 and tier 1.5 (escalation) • Handling technical inquiries onsite - tier 2 and tier 2.5 (escalation) • Schedule, monitor and deliver support for end-users within agreed SLA levels between BIOS and client(s). • Demonstrate the ability to identify and escalate requests for approval, when needed. • Provide VIP support for internal (BIOS) and external (Client) end-users. • Undergo regular training to improve support skills. ※Training scheduled and provided through official tools. • Conduct a professional communication, in writing and verbally, with internal (BIOS) and external (Client) end-users. • Creating documentation and materials. • Assist with testing and rolling out new tools and applications for internal (BIOS) and external (Client) projects. • Share support knowledge with designated users. • Comply with BIOS ISMS policies for handling of internal (BIOS) and external (Client) information. ※Training provided during staff induction phase or during annual training period • Japanese level (native level preferred), English (daily conversation) Salary: depends on skill and experience |
| Company Info |
Expansion of Services No smoking indoor (only in allocated places) |
| Working Hours |
Work Hours: Monday-Friday 9:00-18:00 |
| Job Requirements |
Required skills • 4+ years of experience with installation, configuration and troubleshooting of Microsoft products, including Exchange and AD. • Expert in with Microsoft 8.1 and 10 desktop issues • Troubleshooting skills with network, firewall and telecommunication devices • Technical knowledge and understanding of industry standards and practices. • Strong communication and technical writing skills. • Ability to quickly learn new skills and technologies • Focused and oriented when working with support team members and teams outside of the support frame. • Possess and demonstrate technical knowledge to support tier-2 and -2.5 requests. • CompTIA A+, ITIL, Agile certifications preferred. Required Languages: English: Business level (IELTS 7 (8 preferred); TOEFL 22 or higher) Japanese: Business level (JLPT 1) ※Native level preferred |
| English Level | Daily Conversation Level (TOEIC 475-730) |
| Japanese Level | Native Level |
| Salary | Depends on experience |
| Other Salary Description |
Social Insurance Commuting/ Transportation Allowance Sport Facilities Education/ Training |
| Holidays |
Five-Day Workweek Paid Holidays |
| Job Contract Period |
Initially One year contract leading to permanent position based on annual performance review |
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