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Updated 2024-04-09
Activated 2024-03-11

ServiceNow Business Analyst Tokyo Job

  • Recruiter
  • Executive Level
  • Women Welcome
  • Reduced Work-Hours
  • Five Days Workweek
  • English Language Skills
  • Foreign Affiliated Company
  • Publicly Listed Company
  • Urgent Hiring
  • Global Company
  • Experience Welcome
This posting is managed by: Fidel Consulting KK
Company Name Company is not publicly visible
Job Type
Fidel Consulting KK
IT (PC, Web, Unix) - Database SE
Finance/Accounting - Analysis & Planning
IT (Mainframe) - Application SE
Location Asia Japan Tokyo

Job Description Decompose business problems quickly and determine the root cause and provide solution alternatives
Participate as a domain expert in customer-facing meetings to facilitate discussions regarding ServiceNow initiatives
Develop a thorough understanding of the customer’s requirements and assist the project team in applying industry best practices and detailed knowledge of ServiceNow to help design optimal solutions that support the business processes that meet or exceed functional requirements
Create Wireframes / Mockups for the user stories and review them with customers and gather feedback
Document workflows, processes and results of business analysis
List out risks and constraints in relation to identified requirements
Breakdown the application roadmap into epics and decompose into user stories and acceptance criteria
Assist the technical team in translating application functionality into application architecture and the production of business functionality requirements
Assist and lead test plan development and execution. Perform functional test on each story configured.
Assist in quality management reviews and ensures that all business and design requirements are met
Assist, develop and deliver end-user training
Support Organizational Change Management (OCM) efforts by providing information on the “to be” solution
Assist in the development of automated tests in ServiceNow
Company Info A leading global information technology, consulting, and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized globally for its comprehensive portfolio of services, a strong commitment to sustainability, and good corporate citizenship, we have over 160,000 dedicated employees serving clients across six continents. Together, we discover ideas and connect the dots to build a better and bold new future.
[Measures against passive smoking]
No smoking indoors allowed
Designated smoking area
Job
Requirements		 4+ years of experience working with IT Service Management solutions in an enterprise environment, preferably ServiceNow
3 years of business processes and business analysis experience in a software application environment
3 years of experience designing and developing process workflows, capturing and writing requirements, user stories and acceptance criteria
3 years of experience developing and maintaining system lifecycle documentation
An understanding of both functional and non-functional software testing
Strong understanding of the ServiceNow Application Suite covering ITSM, ITOM and ITBM areas
Excellent knowledge of best practices and an understanding of industry trends and difficulties
Superior attention to detail with excellent written and verbal communication skills
Ability to understand complex business needs and adapt appropriately
Ability to learn and adapt to new solutions applicable to the ServiceNow platform
Japanese Languages: Japanese business level and English Business level.

Desired characteristics include:
ITIL v3 or ITIL 4 Certification or equivalent practical experience
Comfortable leading in both technical and organizational contexts
Experience working with large global / multinational corporations
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary JPY - Japanese Yen JPY 7000K - JPY 8000K   
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ServiceNow Business Analyst Tokyo Job

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