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• Request Fulfillment: Receive and respond to inquiries and requests from the centralized service desk via email and the incident management tool, providing timely and effective resolution within established service level agreements (SLAs).
• Troubleshooting: Diagnose and resolve technical issues related to the ADP system and sales data processing, following established standard operating procedures (SOPs) and manuals.
• System Maintenance: Perform ad-hoc procedures for system maintenance, including data cleanup, report generation, and other task ...

Role & Responsibilities:

- Take calls and provide accurate answers to customer queries.

- Deliver excellent customer support & services and offer patient assistance at all times.

- Respond to customers’ inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses).

- Deliver customer support & services effectively through active communications.
A minimum diploma holder or higher is preferred.

- Strong oral & written communication skills, deliver active listening, and able to articulat ...

Key Responsibilities:
- Request Fulfillment: Receive and respond to inquiries and requests from the centralized service desk via email and the incident management tool, providing timely and effective resolution within established service level agreements (SLAs).
- Troubleshooting: Diagnose and resolve technical issues related to the ADP system and sales data processing, following established standard operating procedures (SOPs) and manuals.
- System Maintenance: Perform ad-hoc procedures for system maintenance, including data cleanup, report generatio ...

Overview:
Responsible for providing industry-leading customer service while meeting the quality and schedule expectations of the company’s customers.

Qualifications
• Excellent in speaking, writing and reading Japanese language (Native / Business level).
• Independent & customer friendly.
• Able to demonstrate conflict resolution, negotiation and de-escalation skills.
• Flexible with working schedule.

Responsibilities
• Provide e-commerce customer support via phone, email and online chat.
• Answer customer comments, enquiries, ...

Overview of CSS Role:
• CSS represents the brand, the culture, and the values of the client
• Your attitude and how you behave will determine how our client is perceived by its customers
• It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times
• Customer concerns must be handled positively and professionally
• Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers

Responsibilities and Accountabilities:
• Support customers ...

Overview of CSS Role:
• CSS represents the brand, the culture, and the values of the client
• Your attitude and how you behave will determine how our client is perceived by its customers
• It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times
• Customer concerns must be handled positively and professionally
• Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers

Responsibilities and Accountabilities:
• Support customers ...

Short Role Description:
- Provide a Google and high-quality customer support experience for end user thru phone/email/chat, in order to increase lifetime value, and overall satisfaction with Google Play hardware and digital content.
- Provide strategic and consultative advise and help solve technical issues by working with a large number of businesses from your market. Fast learner of new technical skills and proactive about staying up to date on Google Play technical and product details.

Responsibility/Activity:
- Google One / Hardware / Play & D ...

Overview of CSS Role:


• CSS represents the brand, the culture, and the values of the client
• Your attitude and how you behave will determine how our client is perceived by its customers
• It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times
• Customer concerns must be handled positively and professionally
• Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers



Responsibilities and Accountabilities
• Support cu ...

Job Profile Summary:
• The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Job Description:
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately prov ...

What you need to know:
• As a technical supporter, you will contact customers via phone, chat, and email after making an appointment.
• You support customers by integrating their website, their store, or their account and aid in solving technical challenges.
• Identify content and performance potential and advise the customer on the technical integration and improvement of processes.
• A step-by-step guide to implementing the Conversions API. Instructions for Direct Integration and Integration as a Platform - CAPI Gateway, CAPI Partners, C ...

Position Summary:
The Client Service Associate is to help support advertisers worldwide through chat, email, and callbacks.

Duties and Responsibilities:
• Understand customer enquiries and respond via applicable channels: email, chat, and call backs
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required
• Perform all procedures accurately, including following documented call flo ...

Roles & Responsibilities:
– Reviewing Online Videos//Content/Complaints/Legal Notices received from the end customer on any incorrect decisions taken related to their copyright work/material
- Reviewing/updating contents on a popular social media platform
- Audit of content received and sharing for Social Media Upload

Generic & Behavioral Skills:
- Proficiency in Native Language (Read/Speak)
- Good command over verbal & written English language
- Prior work experience in an LPO/Regulatory work, Social Media platforms is a plus
- Awareness of ...

- Engage customer, understand their needs, and translate this need to work required, and set proper expectations about delivery time.
- Identify issues, carry out (RCA) Root Cause Analysis, troubleshoot and translate Customer needs and requests into work required (service identification).
- Focus on resolving customer issues, not closing cases; Solve the right problem for the requestor by looking beyond the stated requested to the true needs, distinguishing between relevant & irrelevant information; adhere to business and compliance rules and professio ...

▪ As a technical supporter, you will contact customers via phone, chat, and email after making an
appointment.
▪ You support customers by integrating their website, their store, or their account and aid in
solving technical challenges.
▪ Identify content and performance potential and advise the customer on the technical integration
and improvement of processes.
▪ A step-by-step guide to implementing the Conversions API. Instructions for Direct Integration
and Integration as a Platform - CAPI Gateway, CAPI Partners, CAPI for Google ...

- Become and remain knowledgeable about social media products and community standards.
- Make well balanced decisions and personally driven to be an effective advocate for our community.
- Strong interpersonal skills, verbal and written communication skills and most importantly empathy.
- Display a strong bias to doing what’s right for our community in supporting social media’s mission.
- Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content.
- Respond to ...

• Engage customer, understand their needs, and translate this need to work required, and set proper expectations about delivery time.
• Identify issues, carry out (RCA) Root Cause Analysis, troubleshoot and translate Customer needs and requests into work required (service identification).
• Focus on resolving customer issues, not closing cases; Solve the right problem for the requestor by looking beyond the stated requested to the true needs, distinguishing between relevant & irrelevant information; adhere to business and compliance rules and pro ...

• Reviewing Online Videos/Content/Complaints/Legal Notices received from the end customer on any incorrect decisions taken related to their copyright work/material
• Reviewing/updating contents on a popular social media platform
• Audit of content received and sharing for Social Media Upload
• The work requires the organized practice of screening user-generated content (UGC) posted to Internet sites, in order to determine the appropriateness of the content for the given site, locality, or jurisdiction.
• The work may involve repetitive expo ...

B2B Sales:
Identify, qualify, and develop new business opportunities in the market.
Conduct sales presentations and demonstrations to prospective clients.
Negotiate and close deals to achieve sales targets.
Build and maintain strong relationships with clients.
Digital Marketing:
Develop and execute comprehensive digital marketing campaigns tailored to the Japanese market.
Manage and optimize our digital marketing channels, including websites, social media, email marketing, and SEO.
Analyze digital marketing data to track performance and identify ...

▪ As a technical supporter, you will contact customers via phone, chat, and email after making an
appointment.
▪ You support customers by integrating their website, their store, or their account and aid in
solving technical challenges.
▪ Identify content and performance potential and advise the customer on the technical integration
and improvement of processes.
▪ A step-by-step guide to implementing the Conversions API. Instructions for Direct Integration
and Integration as a Platform - CAPI Gateway, CAPI Partners, CAPI for Google ...

Overview of CSS Role:


• CSS represents the brand, the culture, and the values of the client
• Your attitude and how you behave will determine how our client is perceived by its customers
• It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times
• Customer concerns must be handled positively and professionally
• Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers



Responsibilities and Accountabilities
• Support cu ...