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Updated 2025-03-12
Activated 2025-03-12

Customer Service Representative (Non-Native Japanese / Fresh Graduates)

This posting is managed by: Career International FOS Sdn Bhd
Company Name Company is not publicly visible
Job Type Customer Service - Customer Support
Customer Service - Other
Other Job Type - New Graduate & Entry Level
Industry Other
Location Asia Malaysia Kuala Lumpur

Job Description Overview:
Responsible for providing industry-leading customer service while meeting the quality and schedule expectations of the company’s customers.

Qualifications
• Excellent in speaking, writing and reading Japanese language (Native / Business level).
• Independent & customer friendly.
• Able to demonstrate conflict resolution, negotiation and de-escalation skills.
• Flexible with working schedule.

Responsibilities
• Provide e-commerce customer support via phone, email and online chat.
• Answer customer comments, enquiries, and complaints in a professional manner.
• Maintain good relationship & positive engagement with customers.
Company Info BPO company is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.
Working Hours 9am - 11pm (Rotational Shift - No Night Shift)
Job
Requirements		 Education: Diploma holder and above
Experience: Min 6 months experience in Customer Service / Fresh graduates welcomed to apply
- Must have Japanese Language Certificate in level N1, N2 or N3
- Have valid passport (min 16 months and above)
- Willing relocate to Malaysia
- Open for native and non-native Japanese
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary MYR - Malaysian Ringgit MYR 78K - MYR 98K   
Other Salary
Description		 - Annual leave
- Medical insurance
- Sick leave
- Language allowance
- Training provided
- Visa (EP) provided
- Career development program
- etc.
Holidays Five-Day Workweek
Condolence Leave
Sick Leave
Nearest Station - Access with public transport (LRT, MRT, Bus and etc.)
- Easy to find food
- Shopping complex
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