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Updated 2025-01-07
Activated 2025-01-07

Customer Service - Fresh Graduates & No Night Shift

This posting is managed by: Career International FOS Sdn Bhd
Company Name Company is not publicly visible
Job Type Customer Service - Customer Support
Customer Service - Other
Other Job Type - New Graduate & Entry Level
Industry Tourism/Hotels, Lodging/Restaurant, Food Services
Location Asia Malaysia Selangor

Job Description Job Profile Summary:
• The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Job Description:
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
Company Info Global Reach and Expertise
Worldwide Presence: A MNC that operates in numerous countries, offering global reach and local expertise.
Diverse Services: The company provides a wide range of services, including customer care, technical support, sales, and digital solutions.
Industry Expertise: MNC has deep industry knowledge and experience in various sectors, such as technology, healthcare, and finance.
Innovative Solutions and Technology
Advanced Technology: The leverages cutting-edge technologies like AI, machine learning, and automation to improve efficiency and customer experience.
Digital Transformation: The company helps clients transform their businesses by providing digital solutions and consulting services.
Data-Driven Insights: We use data analytics to gain valuable insights and optimize customer interactions.
Customer-Centric Approach
Customer Focus: We prioritizes customer satisfaction and loyalty.
Personalized Experiences: The company delivers personalized experiences through tailored interactions.
Continuous Improvement: Company that constantly strives to improve its services and meet evolving customer needs.
Employee-Centric Culture
Employee Development: Company that invests in its employees' growth and development through training programs and career advancement opportunities.
Positive Work Environment: The company fosters a positive and inclusive work culture.
Employee Well-being: We prioritize the well-being of its employees through various initiatives.
Working Hours 8am - 11pm (Rotational Shift - No Night Shift)
Job
Requirements		 • Diploma and above
• 6 months of relevant experience preferred
• Fresh graduates welcomed to apply
• Courteous with strong customer service orientation
• Strong computer navigation skills, Keyboarding Skills, internet surfing and PC Knowledge
• Ability to effectively communicate, both written and verbally as a bilingual speaker for first language of support as well as English (A2 - B1). (With basic understanding to industry related terminologies).
• Dependable with strong attention to detail
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Tolerance for repetitive work in a fast-paced, high production work environment
• Ability to work as a team member, as well as independently
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Ability to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary MYR - Malaysian Ringgit MYR 98K - MYR 138K   
Other Salary
Description		 Education/ Training
Annual leave
Medical benefits
Sick leave
Others allowance
EP (Visa) provided
etc.
Holidays Five-Day Workweek
Congratulatory or Condolence Leave
Sick Leave
Nearest Station Nearest with public transport (Bus, MRT, KTM, Monorail, LRT and etc.)
Easy to find food
Near with shopping complex
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