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Updated 2025-03-12
Activated 2025-03-12

Customer Support Specialist (Fresh Graduates - No Night Shift)

This posting is managed by: Career International FOS Sdn Bhd
Company Name Company is not publicly visible
Job Type Customer Service - Customer Support
Customer Service - Other
Customer Service - Telemarketing/Telesales
Industry Telecommunications/Information Services
Location Asia Malaysia Kuala Lumpur

Job Description Short Role Description:
- Provide a Google and high-quality customer support experience for end user thru phone/email/chat, in order to increase lifetime value, and overall satisfaction with Google Play hardware and digital content.
- Provide strategic and consultative advise and help solve technical issues by working with a large number of businesses from your market. Fast learner of new technical skills and proactive about staying up to date on Google Play technical and product details.

Responsibility/Activity:
- Google One / Hardware / Play & Digital Content Customer Support:
▪ Provide outstanding customer service to Google's users over phone, email, and/or live chat regarding product selection, services and issues
▪ Focus on delivering on key results like customer satisfaction, first time resolution, efficiency and quality metrics.
▪ Proactively develop innovative ideas to drive process, product and support improvements.
- Training & Development:
▪ Support less experienced colleagues on the desk throug
Company Info BPO Company. This Company is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients.
Working Hours Working hour: 10am - 7pm (Fixed Shift)
Job
Requirements		 Skills Profile:
▪ High school degree required; College degree preferred.
▪ Minimum 1 year in customer service/sales
▪ Experience in IT/BPO Industry is optional
▪ Experience with Customer Relationship Management (CRM) tool is optional
▪ Excellent communication skills both verbal and written in local language and English
▪ Proven demonstration of analytical and problem-solving skills
▪ Server knowledge and troubleshooting skills considered a plus
▪ Ability to convey technical topics to a wide variety of callers with varying technical skills levels.
▪ Ability to work within tight time constraints and maintain call quality, provide excellent documentation and be processional and courteous.
▪ Ability to work well on your own and also as part of a team
▪ Ability to develop in-depth technical knowledge about Google hardware & digital content products
▪ Ability to work in an ambiguous and changing work environment
▪ Knowledgeable on Google Play Store Digital Content and Google Hardware
▪ Proficiency in SFDC (Salesf
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary MYR - Malaysian Ringgit MYR 118K - MYR 138K   
Other Salary
Description		 Education/ Training
Language allowance
Monthly KPI
Employment Pass provided (Visa)
Medical benefit
Annual leave
Others allowance
Holidays Five-Day Workweek
Congratulatory or Condolence Leave
Sick Leave
Working days: Monday – Sunday (5 working days only, 2 rotational off day per week)
Nearest Station - Near with public transport (i.e. MRT, LRT, KTM, Monorail, Bus)
- Easy to find food
- Near with shopping complex
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