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Updated 2024-08-19
Activated 2024-08-19

Customer Support Specialist

This posting is managed by: Career International FOS Sdn Bhd
Company Name Company is not publicly visible
Job Type Other Job Type - New Graduate & Entry Level
Customer Service - Customer Support
Industry Other
Location Asia Malaysia Pulau Pinang

Job Description Overview of CSS Role:


• CSS represents the brand, the culture, and the values of the client
• Your attitude and how you behave will determine how our client is perceived by its customers
• It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times
• Customer concerns must be handled positively and professionally
• Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers



Responsibilities and Accountabilities
• Support customers to place online orders with the client
• Provide timely support to customers through available communication channels (inbound phone calls and email)
• Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times
• Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty
• Identify and escalate priority issues through appropriate channels as and when necessary
• Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience
• Maintain and improves quality of service by sharing suggestions and recommendations
• Keep job knowledge and skills up to date by attending training and continuously learning
• Meet all key performance indicators set by the company and client
• Adhere to the policies and procedures set by the company and client
Company Info We've spent 40 years helping global brands achieve remarkable results through digital transformation. Ready to experience the difference? Let's talk.
BPO Industry with multiple projects
Working Hours 24x7 Rotational Shift
Japanese Level Native Level
Salary MYR - Malaysian Ringgit MYR 98K - MYR 138K   
（Monthly Salary Range: MYR - Malaysian Ringgit MYR 8167 - MYR 11.5K *Divided into12month ）
Other Salary
Description		 Social Insurance
Language allowance
Holidays Five-Day Workweek
Job Contract
Period		 Hiring fulltime position
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