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Updated 2025-02-18
Activated 2025-02-18
Activated 2025-02-18
Chat Support Specialist
| This posting is managed by: | Career International FOS Sdn Bhd |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
Other Job Type - New Graduate & Entry Level
Customer Service - Customer Support |
| Location |
Asia
Malaysia
Kuala Lumpur
|
| Job Description |
Overview of CSS Role: • CSS represents the brand, the culture, and the values of the client • Your attitude and how you behave will determine how our client is perceived by its customers • It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times • Customer concerns must be handled positively and professionally • Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers Responsibilities and Accountabilities • Support customers to place online orders with the client • Provide timely support to customers through available communication channels (inbound phone calls and email) • Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times • Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty • Identify and escalate priority issues through appropriate channels as and when necessary • Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience • Maintain and improves quality of service by sharing suggestions and recommendations • Keep job knowledge and skills up to date by attending training and continuously learning • Meet all key performance indicators set by the company and client • Adhere to the policies and procedures set by the company and client |
| Company Info |
We are a leading global provider of customer experience solutions and technology which help businesses improve their performance by focusing on enhancing how companies interact and connect with their customers We've spent 40 years helping global brands achieve remarkable results through digital transformation. Ready to experience the difference? Let's talk. BPO Industry with multiple projects |
| Working Hours |
Rotational Shift The exact schedule will be discussed during interview |
| Job Requirements |
High School and Diploma holders must have 5 years of experience in customer service Degree fresh graduates are welcomed to apply |
| English Level | Daily Conversation Level (TOEIC 475-730) |
| Japanese Level | Native Level |
| Salary |
MYR - Malaysian Ringgit MYR 98K - MYR 118K
（Monthly Salary Range: MYR - Malaysian Ringgit MYR 8167 - MYR 9833 *Divided into12month ） |
| Other Salary Description |
Relaxation Facilities |
| Holidays |
Sick Leave; Annual Leave; Congratulatory or Condolence Leave |
Additional listings by this company
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