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Updated 2025-04-08
Activated 2025-04-08

Help Desk Agent - Native/Non Native Japanese

This posting is managed by: Career International FOS Sdn Bhd
Company Name Company is not publicly visible
Job Type IT (Other) - IT Help Desk
IT (Other) - Other
Industry IT - Other
Location Asia Malaysia Kuala Lumpur

Job Description • Request Fulfillment: Receive and respond to inquiries and requests from the centralized service desk via email and the incident management tool, providing timely and effective resolution within established service level agreements (SLAs).
• Troubleshooting: Diagnose and resolve technical issues related to the ADP system and sales data processing, following established standard operating procedures (SOPs) and manuals.
• System Maintenance: Perform ad-hoc procedures for system maintenance, including data cleanup, report generation, and other tasks as needed to maintain optimal system performance.
• Reporting: Generate regular reports on system performance, data quality and other relevant metrics for stakeholders.
• Communication: Communicate effectively with internal teams and external stakeholders, particularly Japanese-speaking counterparts, providing clear and concise updates on issue resolution and system status.
• Collaboration: Work collaboratively with other regional members to resolve complex issues and improve overall system performance and data quality.
Company Info Prominent Japanese multinational information and communications technology (ICT) equipment and services corporation. Here's a concise summary of the company:

Core Business:
Specializes in providing a wide range of ICT products and services. This includes:
Computer hardware (servers, PCs, etc.)
Software solutions
Telecommunications equipment
Data storage systems
Cloud computing services
Consulting.

Global Presence:
It's a global company with a significant presence in various countries and regions.

Key Strengths:
A major player in the IT services sector, particularly in Japan.
They are involved in cutting-edge research and development, particularly in areas like AI.
They are also focusing heavily on sustainability, and how technology can be used to improve it.
Working Hours Rotational Shift 24/7
5 days work 2 days leave
Shift hours will be discussed during interview
Job
Requirements		 • Demonstrated ability to carefully follow detailed instructions and operational manuals.
• Experience with incident management tools for example Service Now.
• Excellent problem-solving and analytical skills with meticulous attention to detail.
• Excellent written and verbal communication skills in Japanese. (N1 or N2)
• Ability to work independently and as part of a team.
• Ability to work effectively under pressure and manage multiple priorities.
• Ability to work a rotating shift schedule, including weekends or public holidays.
• Work exclusively on-site in a designated project room in HQ.
• Training will be provided for successful candidates.
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Business Level(JLPT Level 2 or N2)
Salary MYR - Malaysian Ringgit MYR 118K - MYR 138K   
（Monthly Salary Range: MYR - Malaysian Ringgit MYR 9833 - MYR 11.5K *Divided into12month ）
Other Salary
Description		 Health Insurance
Sick Leave
Annual Leave
Training
Holidays Five-Day Workweek
Sick Leave
Nearest Station Nearby places:
Train Station
Bus Station
Taxi stand
Restaurants - Different type of cuisines
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