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Overview of CSS Role:
• CSS represents the brand, the culture, and the values of the client
• Your attitude and how you behave will determine how our client is perceived by its customers
• It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times
• Customer concerns must be handled positively and professionally
• Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers

Responsibilities and Accountabilities:
• Support customers ...

Overview of CSS Role:
• CSS represents the brand, the culture, and the values of the client
• Your attitude and how you behave will determine how our client is perceived by its customers
• It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times
• Customer concerns must be handled positively and professionally
• Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers

Responsibilities and Accountabilities:
• Support customers ...

Overview of CSS Role:
• CSS represents the brand, the culture, and the values of the client
• Your attitude and how you behave will determine how our client is perceived by its customers
• It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times
• Customer concerns must be handled positively and professionally
• Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers

Responsibilities and Accountabilities:
• Support customers ...

The Reservation and Ticketing team are responsible for ensuring support, relating to client, travel agents and passenger’s
inquiries. The team roughly handles 90% inbound inquiries and 10% back office work. Responsibilities are conducted via phone, email and chat.

DUTIES AND RESPONSIBILITIES:
Primary Job Functions:
• Answer incoming calls including email and chat in a timely manner
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and enga ...

Position Summary:
The Reservation and Ticketing team are responsible for ensuring support, relating to client, travel agents and passenger’s inquiries. The team roughly handles 90% inbound inquiries and 10% back office work. Responsibilities are conducted via phone, email and chat.

Duties and Responsibilities:
• Answer incoming calls including email and chat in a timely manner
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Build sustainable relationships and engage cust ...

Description:
As a Sales Development Representative, you will be responsible for identifying robust sales opportunities, profiling prospective customers, discovering their needs and driving new business through various outbound and inbound campaigns focused on security.

You will help businesses work better together, move fast and innovate. As a member of the Sales Development team, you will be the first point of contact for hundreds of businesses, proactively engaging them to build enthusiasm while identifying and qualifying their security business ne ...

As a teammate you will:
• We provide an experience that satisfies our customers.
• Meet and exceed client-required KPIs (Key Performance Indicators).
• Understand TaskUs policies and maintain confidentiality.
• Provide feedback to management on issues and areas for improvement.
• Participate in training to improve job performance.
...

As a teammate you will:
• We provide an experience that satisfies our customers.
• Meet and exceed client required KPIs (Key Performance Indicators).
• Understand TaskUs policies and maintain confidentiality.
• Provide feedback to management on issues and areas for improvement.
• Participate in training to improve job performance.

We are looking for someone who:
• Those who can work in shifts (with night shift allowance).
• Experience in calls (a must be available, but not required)
• Good linguistic, writing and comprehension ...

As a teammate you will:
• We provide an experience that satisfies our customers.
• Meet and exceed client-required KPIs (Key Performance Indicators).
• Understand TaskUs policies and maintain confidentiality.
• Provide feedback to management on issues and areas for improvement.
• Participate in training to improve job performance.

...

Job Description
Essential Functions/Core Responsibilities
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide
resolution to the customer

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with
the customer

• Greet customers in a courteous, friendly, and professional manner using agreed upon p ...

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Essential Functions/Core Responsibilities
• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provid ...

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide
resolution to the customer

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with
the customer

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Maintain basic knowledge of client product ...

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide
resolution to the customer

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with
the customer

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Maintain basic knowledge of client product ...

B2B Sales: You have a great personality and are skilled in Outbound Sales & eloquent in English/Native Language to establish consultative relationship with Advertisers, so that they are receptive to your recommendations.

DUTIES AND RESPONSIBILITIES:
• Contacting new and existing customers via telephone and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal
• Manage a portfolio of SMB clients with responsibility for growing revenue
• Acquiring new advertiser ...

1. Contacting new and existing customers via telephone and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal.
2. Manage a portfolio of SMB clients with responsibility for growing revenue.
3. Acquiring new advertisers within the small and medium business (SMB) space
4. Provide pre-sales and post-sales support for all products.
5. Provide product and tool support to improve clients’ experience and drive higher product adoption and spend.
6. Become an expert on all Fa ...

Job Responsibilities:
• Engage customer, understand their needs, and translate this need to work required, and set proper expectations about delivery time.
• Identify issues, carry out (RCA) Root Cause Analysis, troubleshoot and translate Customer needs and requests into work required (service identification).
• Focus on resolving customer issues, not closing cases; Solve the right problem for the requestor by looking beyond the stated requested to the true needs, distinguishing between relevant & irrelevant information; adhere to business and c ...

POSITION SUMMARY:

SALES & DIGITAL MARKETING are marketing experts who are great at Solution selling and product recommendations. You will first understand the Advertisers’ goal, and identify Advertisers’ business objective to offer them products/solutions that help them achieve their goals.

DUTIES AND RESPONSIBILITIES:

Contacting new and existing customers via telephone and email on a daily basis, identifying sales opportunities and providing these businesses with the best solution for their business goal
Manage a portfolio of SMB clients w ...

Responsibilities
Responsible to resolve customer queries in a timely and accurate way through inbound
call, email or live chat
Identify customer needs and assist them in using specific features and functionalities in
the client platform
Follow-up with customers to ensure their technical issues are resolved
Become and remain knowledgeable about client products and community standards
Use market-specific knowledge,signals and insightsto spot and scope scalable solutionsto
improve the support of our community of customers
Identify inefficiencies in ...

- Delivering all facets of recruiting success throughout the organization.
- Performing the day to day recruitment functions and duties related to but not limited to the following: Job Analysis, Sourcing & Profiling, Screening and Selection, Documentation & Reporting. ...

▪ Review various types of video content to determine community guidelines are met while upholding a high standard of accuracy and quality.
▪ Thoroughly monitor, classify and /or eliminate sensitive and inappropriate content such as Pornography, Violence, Human Trafficking, Drugs, Alcohol, etc.
▪ Comply with the performance indicators or parameters defined by the specific client's operation.
▪ Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users.
▪ Enforce ...