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Updated 2024-03-07
Activated 2024-03-06
Activated 2024-03-06
<Aviation> Customer Service Specialist
- Recruiter
- Staff Level
- More Than 5 Positions Open
- Online Interview
- Overseas Business
- Career Options Available
- Language Skills
- English Language Skills
- Publicly Listed Company
- Rapidly Growing
- Global Company
- Visa Support Available
| This posting is managed by: | Career International FOS Sdn Bhd |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
Hospitality Business Specialists - Flight Attentdant/Airline Industry Related
Hospitality Business Specialists - Reservations Management Hospitality Business Specialists - Travel Industry Related |
| Industry | Staffing Agency |
| Location |
Asia
Malaysia
Kuala Lumpur
|
| Job Description |
The Reservation and Ticketing team are responsible for ensuring support, relating to client, travel agents and passenger’s inquiries. The team roughly handles 90% inbound inquiries and 10% back office work. Responsibilities are conducted via phone, email and chat. DUTIES AND RESPONSIBILITIES: Primary Job Functions: • Answer incoming calls including email and chat in a timely manner • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives • Build sustainable relationships and engage customers by taking the extra mile • Keep the customer’s privacy and protect customer information • Meet personal/team qualitative and quantitative targets • Handle simple to difficult inquiries in a given span of time • Manage different types of callers in a given span of time • Achieve the given metrics in accordance to the center’s commitment to client • Manage and resolve customer complaints • Identify and escalate issues to supervisors • Provide accurate information and excellent customer service • Research required information using available resources • Research, identify, and resolve customer complaints using applicable resources • Process request according to customer’s preference on time • Route calls to appropriate resources • Document all call information according to standard operating procedures • Recognize, document, and alert the management team of trends in customer calls • Follow up customer calls where necessary • Complete call logs and reports • Other duties as assigned |
| Company Info | BPO Industry |
| Working Hours | Shift between 9 AM - 9 PM (Monday - Sunday) Rotational week off |
| Job Requirements |
- Diploma/ Bachelors holders are welcome to apply - Prior experience in airline/aviation industry is must - Customer Service experience is preferred - Able to relocate to Malaysia |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Native Level |
| Salary |
MYR - Malaysian Ringgit MYR 98K - MYR 118K
（Monthly Salary Range: MYR - Malaysian Ringgit MYR 8167 - MYR 9833 *Divided into12month ） |
| Other Salary Description |
Housing allowance |
| Job Contract Period |
Hiring fulltime position |
| Nearest Station | Train stations, restaurants and entertainment spots are all nearby |
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