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Updated 2024-03-20
Activated 2024-03-20
Activated 2024-03-20
Customer Service Advisor - Voice Support
- Recruiter
- Executive Level
- No Industry Experience Required
- Online Interview
- Career Options Available
- International Team
- Company Language is English
- Language Skills
- English Language Skills
- Global Company
- Experience Welcome
- No Experience Required
| This posting is managed by: | Career International FOS Sdn Bhd |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
Customer Service - Customer Support
Customer Service - Other Other Job Type - New Graduate & Entry Level |
| Industry | Telecommunications/Information Services |
| Location |
Asia
Malaysia
Pulau Pinang
|
| Job Description |
Overview of CSS Role: • CSS represents the brand, the culture, and the values of the client • Your attitude and how you behave will determine how our client is perceived by its customers • It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times • Customer concerns must be handled positively and professionally • Must interact, support, be open to receiving feedback and reporting issues on behalf of our customers Responsibilities and Accountabilities: • Support customers to place online orders with the client. • Provide timely support to customers through available communication channels (inbound phone calls and email). • Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times. • Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty. • Identify and escalate priority issues through appropriate channels as and when necessary. • Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience. • Maintains and improves quality of service by sharing suggestions and recommendations. • Keeps job knowledge and skills up to date by attending training and continuously learning. • Meets all key performance indicators set by the company and client. • Adheres to the policies and procedures set by the company and client. |
| Company Info |
BPO company is a global digital business services company. Our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. We deliver the most advanced, digitally-powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. |
| Working Hours | Working hour: 8am - 5pm |
| Job Requirements |
Education background: • Bachelor’s Degree or at least Diploma or equivalent in any discipline. • Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) Work experience: • Minimum of 6 months work experience in customer support in any industry. • Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field • Call centre experience is not a ‘must’ but would be a distinct advantage. Required Interpersonal Skills: • Customer Service orientation. • Customer Results/Solutions focused. • Customer Expectations Management. • Active Listening Skills. • Ability to handle queries and objections in a professional manner. • Passionate about communication and interacting with people is key to success in this role. • Able to receive continuous feedback and work in a fast-paced working environment. • Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement. • Emotional intelligence and ability to stay calm when customers are stressed or annoyed. • Good reasoning and analytical skills. • Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations. • Must be able to speak, read and write in Japanese |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Native Level |
| Salary | MYR - Malaysian Ringgit MYR 78K - MYR 118K |
| Other Salary Description |
- Annual leave - Medical insurance - Sick leave - Language allowance - Housing allowance - Training provided - Visa provided - Career development program - Flight ticket - others |
| Holidays |
Working days: Monday - Friday Off days: Saturday - Sunday Sick Leave |
| Nearest Station |
- Based in Georgetown, Penang - Easy to find food - Got shopping mall - Mini shop - Others |
Additional listings by this company
- Chat Support / Depends on experience
- Customer Service (Health Care)- Malaysia / MYR - Malaysian Ringgit MYR 98K - MYR 118K
- Teammate - Voice & Email / JPY - Japanese Yen JPY 2000K - JPY 2500K
- Customer Service-Financial Service (Taiwan) / USD - US Dollar USD 15K - USD 20K
- Customer Service / MYR - Malaysian Ringgit MYR 98K - MYR 118K
- Customer Service (Aviation) / MYR - Malaysian Ringgit MYR 98K - MYR 118K
- Customer Support - Taiwan Based / MYR - Malaysian Ringgit MYR 78K - MYR 118K
- Customer Support - Airlines Industry / MYR - Malaysian Ringgit MYR 98K - MYR 118K
- Customer Service / MYR - Malaysian Ringgit MYR 98K - MYR 118K
- Customer Service (Working from home) / MYR - Malaysian Ringgit MYR 78K - MYR 98K
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