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Updated 2025-04-10
Activated 2025-03-11

[English] Customer support for games and entertainment businesses (listed company/relocation subsidy) | Niigata City
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This posting is managed by: With World Corp.
Company Name Company is not publicly visible
Job Type Customer Service - Call Centre Manager/SV
Customer Service - Customer Support
Education/Training/Language Specialist - Translator
Industry Outsourcing
Location Asia Japan Niigata

Job Description ■ Position summary:
The company's First Business Division, which handles services in the entertainment field, provides comprehensive quality assurance services, from testing in the game development process for smartphones and home game consoles to post-release support, mainly to customers, mainly major game companies and overseas titles.
The Customer Support Team provides user support after the release of major games. They will respond to user support inquiries and bugs that occur during gameplay via email and chat. In addition, leader candidates will be tasked with team management tasks, such as managing 3 to 10 members as the leader of a team that performs the above tasks.

■ Job description
The following tasks will be mainly entrusted to you using English.
・Management of customer support team members (attendance management, shift management)
・Management of response quality (checking progress, following up with members, quality improvement)
・Negotiations with clients (reporting work progress, creating/explaining labor cost estimates, etc.)
・Understanding project sales/income/expenses
・Improvement of work (cause analysis/response command for service troubles, etc.)
・Preparation for starting new projects
・Discovering new leaders/OJT

In the training after joining the company, you will learn operator duties and gradually train in routine work processes and practical knowledge. After that, you will receive OJT from senior leaders to deepen your understanding of the work. We have secured a sufficient training period, so you can learn carefully from the basics.

*We will inform you at the interview if there is a possibility that the work content will change in the future.
Company Info ■Business content:
Debugging related to system and game development, network support, software quality verification, and recruitment.

■Passive smoking prevention measures:
Smoking ban indoors.
Working Hours 10:00-19:00 (Standard working hours: 8 hours)
[Break time] 60 minutes
[Overtime work] Available
*Working hours may vary slightly depending on the project you are in charge of.
Job
Requirements		 [Required]
<Member level>
-Business level or higher English skills
-Experience in email support and handling inquiries

<Leader candidate> *In addition to the above, the following are required
-Experience in customer support or work similar to customer support
-Team management or leadership experience
-Experience communicating with BtoB customers

[Welcome]
-Proven track record in customer support work
-English TOEIC score of 800 or higher, Japanese language proficiency equivalent to N1
-Experience working within a project/team to achieve mid- to long-term quality improvement

[Desired personality]
-Someone who sympathizes with the appeal of games and wants to pursue a career in that industry
-Ability to work with a team to achieve the best results
-Ability to think things through calmly and find answers
-Ability to carry out various tasks simultaneously
-Someone who likes games and wants to work in games
-Ability to quickly adapt to a changing environment
-Attitude to have fun while communicating directly with customers

[Recruitment process]
Document screening → Interview (2 times) + aptitude test → Offer
English Level Fluent (TOEIC 865-)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 3000K - JPY 6000K   
Other Salary
Description		 ■Salary:
Annual salary system (14 installments available)
<Member level>
Expected annual income: 3,000,000-4,040,400 yen
Monthly salary: 250,000-336,700 yen
Basic salary: 216,220-291,200 yen
Fixed overtime pay: 33,780-45,500 yen
<Leader candidate>
Expected annual income: 4,040,400-6,006,000 yen
Monthly salary: 336,700-500,500 yen
Basic salary: 291,200-432,860 yen
Fixed overtime pay: 45,500-67,640 yen
*Determined based on experience and ability
*No bonuses due to annual salary system
*Includes fixed overtime pay of 20 hours per month, Excessive hours will be paid separately (overtime does not apply to managers and supervisors)
* Nighttime allowances will be paid separately

■ Employee benefits:

- Social insurance (health insurance, nursing care insurance (over 40 years old), welfare pension insurance, employment insurance, workers' compensation insurance)

- Transportation expenses (up to 50,000 yen per month)

- Business trip allowance

- Retirement benefits system

- Condolence and celebration money

- Employee stock ownership plan

- Side jobs allowed (conditions apply)

- Qualification acquisition assistance (up to 50,000 yen including exam fees and transportation costs)

- Awards system

- Club activity system

- Free coffee/tea/green tea, sweets sold in the office

- Recreation facilities

- In-house one-coin chiropractic treatment, rest room

- Asset formation seminar

- Harassment prevention measures (free consultation room, etc.)
Holidays ・Over 120 days of holiday per year (122 days in 2024)
・2 days off per week (varies depending on department and job type)
・Flexible holidays (can be taken at any time once a year for 2 consecutive days)
・Paid holidays (10 days granted on joining day, can be used up to 3 days during probationary period)
・Year-end and New Year holidays
・Childcare leave, maternity leave, and nursing care leave
・Celebration and condolence leave
Job Contract
Period		 Full-time employment
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