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Updated 2025-01-17
Activated 2025-01-16

[English or Chinese] Customer Support Leader, Games and Entertainment Division (listed company) | Tokyo
Automatically translated job page

This posting is managed by: With World Corp.
Company Name Company is not publicly visible
Job Type Customer Service - Call Centre Manager/SV
Customer Service - Customer Support
Education/Training/Language Specialist - Translator
Industry Outsourcing
Location Asia Japan Tokyo Chiyoda

Job Description ■ Position overview:
The customer support team provides user support after the release of a game title.

*Support will be provided mainly by text, mainly via email.

We will respond mainly to bugs and various inquiries that occur during user support play through text.

In this position, you will be responsible for team management tasks, such as managing 3 to 10 members as the leader of the team performing the above tasks.

■Job content

・Management of customer support team members (attendance management, shift management)

・Response quality management (progress check, member follow-up, quality improvement)

・Client negotiations (reporting work progress, creating/explaining labor cost estimates, etc.)

・Understanding project sales/income/expenses

・Business improvement (cause analysis/response command for service troubles, etc.)

・Preparation for starting new projects

・Discovering new leaders/OJT, etc.

*We will inform you of any changes to your work content in the future during the interview.
Company Info ■Business content:
Debugging related to system and game development, network support, software quality verification, recruitment

■Passive smoking prevention measures:
Smoking ban indoors
Working Hours 10:00-19:00 (prescribed working hours: 8 hours)
[Break time] 60 minutes
[Overtime work] Yes
*Shift system including weekends and holidays
Job
Requirements		 <Required>
・Experience in customer support via email or chat
・Experience as a leader or leading a team
・People who like to play games and play games a lot
・Work experience using Japanese at a Japanese company (N1 level)

<Welcome>
・SV experience in customer support (email/chat) for game projects
・Writing ability and reading comprehension in English and Chinese (traditional and simplified characters)
・Experience in sales and income/expenditure management

[Desired personality]
・People who like to work in a team
・People who like to communicate
・Some kind of educational experience (e.g., teaching juniors how to do their jobs in an easy-to-understand way, etc.)
・People who can actively communicate with internal and external parties
・People who like games and want to work in games
・People who can respond flexibly and quickly even in an environment where growth and change is rapid
・People who are highly motivated to learn

<Recruitment process>
Document screening → Interview (2 times) + Aptitude test → Offer of employment
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 3000K - JPY 6000K   
Other Salary
Description		 ■Salary:
Annual salary system
Expected annual income: 3,000,000 to 6,006,000 yen
12-part (14-part option available)
Monthly salary: 250,000 to 500,500 yen
Basic salary: 216,220 to 432,860 yen
Fixed overtime pay: 33,780 to 67,640 yen
*Determined based on experience and ability
*No bonuses due to annual salary system
*Includes 20 hours of fixed overtime pay, excess paid separately
(Overtime not applicable for managers and supervisors)
*Nighttime allowance paid separately

■Welfare:
・Social insurance (Health insurance, nursing care insurance (over 40 years old), welfare pension insurance, employment insurance, workers' compensation insurance)

Transportation expenses (up to 50,000 yen per month)

Travel allowance

Retirement benefits system

Congratulatory and condolence money

Employee stock ownership plan

Side jobs allowed (conditions apply)

Qualification acquisition assistance (up to 50,000 yen including exam fees and transportation costs)

Award system

Club activity system

Free coffee/tea/green tea, snacks sold in the office

Recreation facilities

In-house one-coin chiropractic treatment, rest room

Wealth formation seminar

Harassment prevention measures (free consultation room, etc.)
Holidays *Shift system including weekends and holidays

- 120+ days off per year (122 days in 2024)

- 2 days off per week (varies depending on department and job type)

- Flexible holidays (can take 2 consecutive days at any time once a year)

- Paid leave (10 days granted on joining day, can be used up to 3 days during probationary period)

- Year-end and New Year holidays

- Parental leave, maternity leave, nursing care leave

- Condolences and celebrations leave
Job Contract
Period		 full-time employee
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