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Updated 2025-04-10
Activated 2025-03-11

[English] Customer Support Leader for Games and Entertainment Business (Listed Company) | Nagoya City
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This posting is managed by: With World Corp.
Company Name Company is not publicly visible
Job Type Customer Service - Call Centre Manager/SV
Customer Service - Customer Support
Education/Training/Language Specialist - Translator
Industry Outsourcing
Location Asia Japan Aichi Nagoya

Job Description ■ Position summary:
Our entertainment division provides comprehensive quality assurance services, such as testing during the game development process for smartphones and home game consoles, and post-release support, to major game companies and customers who mainly work with overseas titles.

We are looking for a customer support leader to work at the Nagoya Center, our only "global base" and the top share in multilingual game customer support.

■ Job description
You will be mainly tasked with the following tasks using English.

・Customer support team member management (attendance management, shift management)
・Response quality management (progress confirmation, member follow-up, quality improvement)
・Client negotiations (reporting work progress, creating/explaining labor estimates, etc.)
・Understanding project sales/income/expenses
・Business improvement (cause analysis/response command for service troubles, etc.)
・Preparation for new project launches
・Discovering/OJT for new leaders

After joining the company, you will learn operator duties and gradually train in routine work processes and practical knowledge. After that, you will receive OJT from senior leaders to deepen your understanding of the work. We provide ample training time so you can learn the basics thoroughly.

*We will inform you at the interview if there is a possibility that your job duties may change in the future.
Company Info ■Business content:
Debugging related to system and game development, network support, software quality verification, recruitment

■Passive smoking prevention measures:
Smoking ban indoors
Working Hours 10:00-19:00 (prescribed working hours: 8 hours)
[Break time] 60 minutes
[Overtime work] Yes
*Shift system including weekends and holidays
Job
Requirements		 <Required>
- Experience in English and Japanese in a business setting (N1 level)
- Experience in customer support or work similar to customer support
- Experience communicating with BtoB customers
- Team management experience (approximately 2-3 years or more)

<Welcome>
- Proven track record in customer support work
- TOEIC score of 800 or higher in English
- Experience working within a project/team to achieve mid- to long-term quality improvement

[Desired personality]
- Someone who sympathizes with the appeal of games and wants to pursue a career in that industry
- Ability to work with a team to achieve the best results
- Ability to think things through calmly and find answers
- Ability to carry out various tasks simultaneously
- Someone who likes games and wants to work in games
- Ability to quickly adapt to a changing environment
- Attitude to have fun while communicating directly with customers

<Recruitment process>
Document screening → Interview (2 times) + Aptitude test (English test) → Offer
English Level Fluent (TOEIC 865-)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 4000K - JPY 6000K   
Other Salary
Description		 ■Salary:
Expected annual salary: 4,040,400 to 6,000,000 yen
Annual salary system
In the case of 12 divisions (14 divisions can be selected)
Monthly salary: 336,700 to 500,500 yen
Basic salary: 291,200 to 432,860 yen
Fixed overtime pay: 45,500 to 67,640 yen
*Determined based on experience and ability
*No bonuses due to annual salary system
*Includes 20 hours of fixed overtime per month, excess paid separately
(Overtime not applicable for managers and supervisors)
*Nighttime allowance paid separately

■Welfare:
・Social insurance (Health insurance, nursing care insurance (over 40 years old), welfare pension insurance, employment insurance, workers' compensation insurance)

Transportation expenses (up to 50,000 yen per month)

Travel allowance

Retirement benefits system

Congratulatory and condolence money

Employee stock ownership plan

Side jobs allowed (conditions apply)

Qualification acquisition assistance (up to 50,000 yen including exam fees and transportation costs)

Award system

Club activity system

Free coffee/tea/green tea, snacks sold in the office

Recreation facilities

In-house one-coin chiropractic treatment, rest room

Wealth formation seminar

Harassment prevention measures (free consultation room, etc.)
Holidays ・Over 120 days of holiday per year (122 days in 2024)
・2 days off per week (varies depending on department and job type)
・Flexible holidays (can be taken at any time once a year for 2 consecutive days)
・Paid holidays (10 days granted on joining day, can be used up to 3 days during probationary period)
・Year-end and New Year holidays
・Childcare leave, maternity leave, and nursing care leave
・Celebration and condolence leave
Job Contract
Period		 Full-time employment
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