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Updated 2025-03-14
Activated 2025-03-03

[Japanese-English bilingual technical support] Visa support / Pre-employment Japanese training / Experience in hiring foreign nationals

This posting is managed by:	ISF NET, Inc.
Company Name	Company is not publicly visible
Job Type	IT (Other) - IT Help Desk IT (Other) - Customer Support Engineer IT (Hardware/Network) - Server and Machine Operation and Maintenance
Location	Asia Japan Tokyo Asia Japan Osaka Asia Japan Aichi
Job Description	★★All foreign engineers coming from overseas★★ ・All job offers from interviews are completed online. ・We also provide visa acquisition support. ・Flight fees to Japan will be paid (upper limit applies). ・100,000 yen for moving expenses will be given to you when you come to Japan. [Recruitment background] While the demand for engineers who support IT infrastructure is increasing, the shortage of human resources in the IT industry is a serious issue. Since its founding in 2000, ISFnet has been working on "full-time employee recruitment that emphasizes humanity over technical ability" and "education that transforms human resources into human capital" earlier than anyone else in the IT industry. Building and maintaining networks that connect technology and the infrastructure that underpins them is a business that is necessary even in changing times. We are looking for people who can work as network/server operation and monitoring staff at our company, which aims to be the utopia of IT infrastructure companies! [Job Description] Using my Japanese and English skills, I am in charge of IT infrastructure construction, help desk operations, and bilingual on-site services and communication in English with overseas vendors for foreign companies based in Japan. [Major duties] -Monitoring and responding to alerts for servers and network devices -Maintenance -User support -Incident response -Manual creation, etc. <Project examples> ◆Support_Helpdesk Duration: Negotiable; Long-term Job content: -Windows 10, 11 + M365 (Teams, Outlook, Excel, Word) -Responding to problems and inquiries for approximately 500 PCs and approximately 60 tablets for web conferences -Maintaining operation manuals -Responding to account registration and deletion for business systems Location: Tokyo Work style: Day shift ◆Support_Helpdesk Duration: Negotiable; Long-term Job content: -Infrastructure (server/AD registration, etc.) -General ticket handling for infrastructure-related applications ※Performed for applications submitted by IT staff in each department. Or responding to inquiries. Location: Remote Work style: Day shift Even if you join mid-career, there are plenty of training opportunities after joining the company, and then your assignment will be decided based on your preferences and experience. Eventually, you may be able to take on higher-level jobs such as design, construction, and project management. [Career Path] We also provide assistance with exam fees for IT infrastructure qualifications to improve your skills. You can move forward while consulting with your staff about the career you want to pursue, such as specialist, IT consultant, or executive. <Support Examples> - Build a multi-cloud verification environment We have three virtual environments in-house: Windows, Linux, and AWS. If you make a reservation, you can connect and learn from home using a dedicated account. Let's improve your cloud skills in a practical way while touching the actual equipment! - Improve your skills by learning through a learning management system (LMS) You can watch high-quality online learning videos at any time by accessing the learning management system from the iPhone loaned to all engineers. You can also take courses that will help you obtain qualifications, and if you pass the qualification, the company will cover the full cost of the exam!
Company Info	[Future business development] ISFNET aims to be the number one IT infrastructure company in Japan, and is actively recruiting global engineers who are active not only in Japan but all over the world, so that we can handle a wider variety of projects. [Company culture/office atmosphere] - A bright and lively company culture. - A company that puts humanity first. - No discrimination based on age, nationality, gender, etc. - Actively supports people who want to grow. - Company support for career advancement. [Working environment] - Many foreign members are active Number of foreign employees: more than 250 <32 countries in total, including the United States, Argentina, the United Kingdom, Italy, India, Indonesia, Egypt, Australia, the Netherlands, Sri Lanka, Senegal, Nepal, Bangladesh, the Philippines, Brazil, Vietnam, Peru, Malaysia, Myanmar, Mongolia, Russia, South Korea, Taiwan, and China> Female employee rate: 28.1%, number of employees working reduced hours: 45, employment rate of people with disabilities: 2.92% You may have the impression that the IT engineering world is dominated by men, but at ISFnet, the company gives equal opportunities regardless of gender, nationality, or age. - Work-life balance Paid leave acquisition rate: 79.2%, average monthly overtime hours: 7.3 hours, childcare leave acquisition rate for women: 100%, childcare leave acquisition rate for men: 74.3% We are working to create an environment where you can continue working for a long time. ・About employee age Average employee age 33.6 years old, 121 managers in their 20s and 30s, average manager age 39.1 years old At ISFnet, if you have the motivation, you can work regardless of your age! Not only management positions, but also business development and new projects are available. [Company language] Depending on the project, we expect you to use both Japanese and English. [Career path] We also provide subsidies for exam fees for IT infrastructure qualifications to improve your skills. Please move forward while consulting with the staff in charge about the career you want to aim for, such as specialist, IT consultant, executive, etc. <Support example> ・Build a multi-cloud verification environment We have three virtual environments, Windows, Linux, and AWS, in-house. If you make a reservation, you can connect and learn from home with a dedicated account. Let's improve your cloud skills in a practical way while touching the actual machine! ・Improve your skills by learning through the learning management system (LMS) You can access the learning management system from the iPhone loaned to all engineers and watch high-quality online learning videos at any time. You can also take courses that will help you obtain qualifications, and if you pass, the company will cover all exam fees! [Measures to prevent passive smoking] Smoking is prohibited indoors as a general rule (Separate smoking rooms are available, but may vary depending on the office)
Working Hours	9:00-18:00 *Shift work and night shifts may be available depending on the project you are participating in
Job Requirements	[Required requirements: Development skills] -Japanese communication skills equivalent to N2 or higher and business-level English skills -Over 1 year of experience in IT technical support, help desk, operator work -Over 6 months of IT infrastructure experience (network, server, infrastructure-related cloud work, etc.) *If you have development experience, you must have over 1 year of infrastructure-related experience in development work [Preferred requirements: Development skills] -Experience in network and server operation and maintenance -Experience as an infrastructure engineer ▼The following are preferred -Cloud environment design and construction (AWS/Azure, etc.) -Network design and construction (Cisco, etc.) -Server design and construction (Linux/UNIX/Windows) -CCNA, LPIC Level1, CompTIA 3 subjects (A+ N/W+ Server+) [Preferred requirements: Qualifications] The following national qualifications or vendor-related qualifications are preferred National qualifications: Fundamental Information Technology Engineer Examination, Applied Information Technology Engineer, Network Specialist Examination Vendor-related qualifications: CCNA, LPIC, ITIL, CompTIA, AWS certification, etc.
English Level	Business Conversation Level (TOEIC 735-860)
Japanese Level	Business Level(JLPT Level 2 or N2)
Salary	JPY - Japanese Yen JPY 3500K - JPY 4500K
Other Salary Description	[Expected annual income] Expected annual income: 3.72-4.5 million yen Monthly salary: 310,000-450,000 yen + various allowances + separate overtime pay + incentive bonus (twice a year) Incentive bonus: If the contract amount with the customer is above a certain amount, an incentive bonus will be paid twice a year. Salary increase: once a year in April Promotion: twice a year <Career advancement example> Immediately after joining the company: Japanese-English bilingual help desk (6 months) Annual income: 3.72 million yen Case ②: Network operation and maintenance at a foreign company (2 years) Annual income: 4.5 million yen Case ③: Network design and construction including coordination with overseas vendors (current) Annual income: 6.4 million yen [Treatment and benefits] ※The following support is also available for foreign engineers. 1. Visa acquisition support We will handle visa application arrangements for those coming from overseas, and also provide information on the period of stay and renewal support for those already in Japan. For those who qualify, we also provide dormitories. 2. Japanese Language Support Qualified Japanese language instructors will provide advice on study methods. We provide assignments on everything from business conversation and business documents to writing emails to help improve your Japanese language skills. 3. Mentor System Foreign employees or English-speaking employees will act as mentors and hold regular social gatherings. You can come to us with any concerns or worries you may have about the work environment or life in Japan. ※Employee benefits ・Full social insurance (employment, industrial accident, health, welfare pension) ・Transportation expenses (up to 100,000 yen) ・Defined contribution pension (401K) ・Family allowance (eligible dependents: 10,000 yen for spouse, 5,000 yen for child, 3,000 yen for parent/applicable from second year of employment) ・Company discounts and in-house sales ・Dormitories (self-pay 35,000 yen/month/eligible only) ・Support and training using a multi-cloud environment ・Video learning apps and e-learning ・President's Award ・Smile Mutual Aid Association (a system for providing congratulatory money for various life events) ・CDP system (in-house recruitment system) ・iPhone loan ・Cafeteria plan (you can purchase products from affiliated companies at a discount) ・Membership of the Kanto IT Software Health Insurance Association ・Telework/staggered work hours
Holidays	[Holidays and vacations] Holidays: 2 days off per week (Saturdays, Sundays, and holidays off) 127 days off per year (including use of paid vacation) Shift work may be required depending on the project -Year-end and New Year's holiday (5 days) *Shift work may be required depending on the project -Condolence leave -Paid vacation (company-wide average number of days taken: 11.25 days/year, acquisition rate: 79.2%) -Maternity leave (proven) -Childcare leave (acquisition rate: 100% for women, 84.6% for men) -Self-care leave -Sickness leave Only if all annual paid vacation has been used, employees can take 5 days of paid vacation per year to recover from illness. -Child care leave -Anniversary leave (encouraged to take annual paid vacation) -Refreshment leave (5-6 days granted to employees with 10 and 20 years of service) -Expired paid vacation savings system
Job Contract Period	[Employment status] Full-time employee (probationary period 3 months)

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