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Updated 2025-04-10
Activated 2025-03-11

[English] Customer Support Leader for the Games and Entertainment Business (Listed Company/Relocation Expense Subsidy) | Kyoto City
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This posting is managed by: With World Corp.
Company Name Company is not publicly visible
Job Type Customer Service - Call Centre Manager/SV
Customer Service - Customer Support
Education/Training/Language Specialist - Translator
Industry Outsourcing
Location Asia Japan Kyoto Kyoto

Job Description ■ Position summary:
The First Business Division, which is responsible for services in the company's entertainment field, provides comprehensive quality assurance services, from testing in the game development process for smartphones and home game consoles to post-release support, mainly to customers such as major game companies and overseas titles.
The Customer Support Team provides user support after game titles are released. User support involves answering various inquiries and problems that occur while playing.
This position will involve using your English skills to lead a multilingual customer team at the Kyoto Center, where a new customer support team will be established.

■ Job description
You will be tasked with the following tasks, using your language skills.
・Management of customer support team members (attendance management, shift management)

・Management of response quality (checking progress, following up with members, quality improvement)

・Negotiations with clients (reporting work progress, creating/explaining labor cost estimates, etc.)

・Understanding project sales/income/expenses

・Improvement of work (cause analysis/response command for service troubles, etc.)

・Preparation for new project launch

・Discovering new leaders/OJT, etc.

In the post-employment training, you will learn operator duties and gradually train in routine work processes and practical knowledge. After that, you will receive OJT from senior leaders to deepen your understanding of the work. We have secured a sufficient training period, so you can learn carefully from the basics.

*A one-month initial training is planned at the company's Nagoya Center.

*We will inform you of any areas where your work may change in the future during the interview.
Company Info ■Business content:
Debugging related to system and game development, network support, software quality verification, and recruitment.

■Passive smoking prevention measures:
Smoking ban indoors.
Working Hours 10:00-19:00 (Standard working hours: 8 hours)
[Break time] 60 minutes
[Overtime work] Available
*Working hours may vary slightly depending on the project you are in charge of.
Job
Requirements		 [Required]

- Japanese: Near-native level (N1 level or above)

- English: Business level

- Experience in customer support or work similar to customer support

- Experience as a leader (SV) or leading a team

[Preferred]

- English TOEIC score of 800 or higher

- Experience communicating with BtoB customers

- Experience working within a project/team to achieve mid- to long-term quality improvement

[Desired personality]

- Someone who sympathizes with the appeal of games and wants to pursue a career in that industry

- Ability to work with a team to achieve the best results

- Ability to think things through calmly and find answers

- Ability to carry out various tasks simultaneously

- Someone who likes games and wants to work in games

- Ability to quickly adapt to a changing environment

- Attitude to have fun while communicating directly with customers

[Recruitment process]

Document screening → Interview (2 times) + Aptitude test (English test) → Offer
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Fluent(JLPT Level 1 or N1)
Salary JPY - Japanese Yen JPY 3500K - JPY 6000K   
Other Salary
Description		 ■Salary:
Expected annual salary: 3,500,000 to 6,000,000 yen
Annual salary system
In the case of 12 divisions (14 divisions can be selected)
Monthly salary: 292,500 to 500,500 yen
Basic salary: 252,970 to 432,860 yen
Fixed overtime pay: 39,530 to 67,640 yen
*Determined based on experience and ability
*No bonuses due to annual salary system
*Includes 20 hours of fixed overtime per month, excess paid separately
(Overtime not applicable for managers and supervisors)
*Nighttime allowance paid separately
■Welfare:
・Social insurance (Health insurance, nursing care insurance (over 40 years old), welfare pension insurance, employment insurance, workers' compensation insurance)

Transportation expenses (up to 50,000 yen per month)

Travel allowance

Retirement benefits system

Congratulatory and condolence money

Employee stock ownership plan

Side jobs allowed (conditions apply)

Qualification acquisition assistance (up to 50,000 yen including exam fees and transportation costs)

Award system

Club activity system

Free coffee/tea/green tea, snacks sold in the office

Recreation facilities

In-house one-coin chiropractic treatment, rest room

Wealth formation seminar

Harassment prevention measures (free consultation room, etc.)
Holidays ・Over 120 days of holiday per year (122 days in 2024)
・2 days off per week (varies depending on department and job type)
・Flexible holidays (can be taken at any time once a year for 2 consecutive days)
・Paid holidays (10 days granted on joining day, can be used up to 3 days during probationary period)
・Year-end and New Year holidays
・Childcare leave, maternity leave, and nursing care leave
・Celebration and condolence leave
Job Contract
Period		 Full-time employment
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