We use cookies to deliver our services. By visiting our website, you agree to the use of cookies as described in our
Privacy Policy.
Click here to hide this one-time notice.
Click here to hide this one-time notice.
Daijob.com is Japan's definitive job site for multilingual professionals.
Job Search
Updated 2024-03-06
Activated 2024-03-06
Activated 2024-03-06
Customer Support - Taiwan Based
- Recruiter
- Entry Level
- Women Welcome
- International Team
- Recent Graduates Welcome
- New Graduates Welcome
- Degree Not Required
- No Specific Experience Required
- Global Company
- Experience Welcome
- Overseas Applications Welcome
- No Experience Required
| This posting is managed by: | Career International FOS Sdn Bhd |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
Customer Service - Customer Support
|
| Industry | IT - Other |
| Location |
Asia
Taiwan
|
| Job Description |
• Provide accurate and timely responses for inquiries coming through email and live chat support channels. • Filter content from the client's website. • Perform data and research functions. • Provide support through known basic troubleshooting techniques. • Manage and resolve customer complaints. • Identify and escalate priority issues. • Route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures. • Always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. • Meet and exceed client mandated KPI's (Key Performance Indicators). • Ensure consistent performance based on a continuous improvement model. What else? • Ensure that all login and Passwords (both Internal & External) are kept confidential. • Participate in all Internal and External mandated trainings and/or seminars. • Have knowledge, understanding, and compliance with our policies and procedures. • Maintain knowledge of functional area and company policies and procedures. • Provide feedback to management concerning possible problems or areas of improvement. • Perform other duties as assigned by management. |
| Company Info |
- Based in Taiwan Office. - Open for Native Japanese. - Open for fresh graduate. |
| Job Requirements |
- Experienced is Customer Support role. - Fresh graduate is welcome to apply. - Excel in English language and native language. |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Native Level |
| Salary |
MYR - Malaysian Ringgit MYR 78K - MYR 118K
（Monthly Salary Range: MYR - Malaysian Ringgit MYR 6500 - MYR 9833 *Divided into12month ） |
| Other Salary Description |
Employment Pass, Training |
People who viewed this job offer also looked into these.
Additional listings by this company
- Chat Support / Depends on experience
- Customer Service (Health Care)- Malaysia / MYR - Malaysian Ringgit MYR 98K - MYR 118K
- Teammate - Voice & Email / JPY - Japanese Yen JPY 2000K - JPY 2500K
- Customer Service-Financial Service (Taiwan) / USD - US Dollar USD 15K - USD 20K
- Customer Service / MYR - Malaysian Ringgit MYR 98K - MYR 118K
- Customer Service (Aviation) / MYR - Malaysian Ringgit MYR 98K - MYR 118K
- Customer Support - Airlines Industry / MYR - Malaysian Ringgit MYR 98K - MYR 118K
- Customer Service / MYR - Malaysian Ringgit MYR 98K - MYR 118K
- Customer Service (Working from home) / MYR - Malaysian Ringgit MYR 78K - MYR 98K
- Customer Service Representative (Work from home) / MYR - Malaysian Ringgit MYR 98K - MYR 118K
You will now be redirected to an external site.
Please confirm each site’s terms of agreement (privacy policy) in regards to the management of personal information.
