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Updated 2024-03-06
Activated 2024-03-06

Customer Service

  • Recruiter
  • Staff Level
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  • Career Options Available
  • International Team
  • Company Language is English
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  • Global Company
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This posting is managed by: Career International FOS Sdn Bhd
Company Name Company is not publicly visible
Job Type Customer Service - Customer Support
Hospitality Business Specialists - Flight Attentdant/Airline Industry Related
Customer Service - Other
Industry Telecommunications/Information Services
Location Asia Malaysia Kuala Lumpur

Job Description Position Summary:
The Reservation and Ticketing team are responsible for ensuring support, relating to client, travel agents and passenger’s inquiries. The team roughly handles 90% inbound inquiries and 10% back office work. Responsibilities are conducted via phone, email and chat.

Duties and Responsibities:
 Answer incoming calls including email and chat in a timely manner
 Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
 Build sustainable relationships and engage customers by taking the extra mile
 Keep the customer’s privacy and protect customer information
 Meet personal/team qualitative and quantitative targets
 Handle simple to difficult inquiries in a given span of time
 Manage different types of callers in a given span of time
 Achieve the given metrics in accordance to the center’s commitment to client
 Manage and resolve customer complaints
 Identify and escalate issues to supervisors
 Provide accurate information and excellent customer service
 Research required information using available resources
 Research, identify, and resolve customer complaints using applicable resources
 Process request according to customer’s preference on time
 Route calls to appropriate resources
 Document all call information according to standard operating procedures
 Recognize, document, and alert the management team of trends in customer calls
 Follow up customer calls where necessary
 Complete call logs and reports
 Other duties as assigned
Company Info BPO Company is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients.
Working Hours Working time: 24/7 (rotational shift)
Job
Requirements		 - Education level: Diploma and above
- Customer Service Airline, Booking, Reservation Experience
English Level Business Conversation Level (TOEIC 735-860)
Japanese Level Native Level
Salary MYR - Malaysian Ringgit MYR 98K - MYR 118K   
Other Salary
Description		 - Employment Pass (Visa) Provided
- Training Provided
- Medical benefit
- Others
Holidays - 5 days' work per week \ 2 days off
Nearest Station - Near with public transport such as MRT, LRT, KTM, Bus and Monorail
- Easy to find food
- Near with shopping complex
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