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Updated 2024-03-06
Activated 2024-03-06
Activated 2024-03-06
Teammate - Voice & Email
- Recruiter
- Entry Level
- More Than 5 Positions Open
- Online Interview
- Career Options Available
- International Team
- New Graduates Welcome
- Urgent Hiring
- Global Company
- Experience Welcome
- Visa Support Available
- No Experience Required
| This posting is managed by: | Career International FOS Sdn Bhd |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
Customer Service - Customer Support
Customer Service - Other |
| Industry | Telecommunications/Information Services |
| Location |
Asia
Taiwan
|
| Job Description |
• Provide accurate and timely responses for inquiries coming through email and live chat support channels. • Filter content from the client's website. • Perform data and research functions. • Provide support through known basic troubleshooting techniques. • Manage and resolve customer complaints. • Identify and escalate priority issues. • Route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures. • Always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the Client. • Meet and exceed client mandated KPI's (Key Performance Indicators). • Ensure consistent performance based on a continuous improvement model. What else? • Ensure that all login and Passwords (both Internal & External) are kept confidential. • Participate in all Internal and External mandated trainings and/or seminars. • Have knowledge, understanding, and compliance with our policies and procedures. • Maintain knowledge of functional area and company policies and procedures. • Provide feedback to management concerning possible problems or areas of improvement. • Perform other duties as assigned by management. |
| Company Info | Digital Customer Experience. |
| Working Hours |
Working hour: 8am - 6pm (8-hour shift) Working days: Monday - Sunday (5 days a week) |
| Job Requirements |
- Based in Taiwan (Local Taiwanese with JLPT level N1-N2) or, - Japanese Native fulfilled visa conditions, please refer below - Open for Fresh Graduate - Native Japanese from other countries willing to be relocated in Taiwan - Local Malaysia with JLPT N1 willing to be relocated in Taiwan |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Native Level |
| Salary | JPY - Japanese Yen JPY 2000K - JPY 2500K |
| Holidays |
Five-Day Workweek |
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