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Updated 2024-03-06
Activated 2024-03-06
Activated 2024-03-06
Customer Service (Aviation)
- Recruiter
- Staff Level
- More Than 5 Positions Open
- Maternity Leave/Childcare Leave
- Online Interview
- Language Skills
- International Transfer
- New Graduates Welcome
- Publicly Listed Company
- Global Company
- Visa Support Available
- No Experience Required
| This posting is managed by: | Career International FOS Sdn Bhd |
|---|---|
| Company Name | Company is not publicly visible |
| Job Type |
Customer Service - Customer Support
|
| Industry | Other |
| Location |
Asia
Malaysia
Kuala Lumpur
|
| Job Description |
Job description Understand customer enquiries and respond via applicable channels: email, chat, and call backs Understand customer enquiries and ensure they are answered or routed through the appropriate support channel Manage customer escalations and ensure that these are answered, tracked, and escalated as required Perform all procedures accurately, including following project's documented call flows, work processes, data entry requirements, and complaint management processes Ensure all SLAs are met accordingly Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied Provide a high level of professionalism and competent customer service Able to communicate effectively with customers in a friendly and polite manner following the project's processes Able to read, write, and speak fluently and spontaneously in both English and, Japanese |
| Company Info | BPO Industry |
| Working Hours | 24/7 Rotational Shift |
| Job Requirements |
High School Diploma and above |
| English Level | Business Conversation Level (TOEIC 735-860) |
| Japanese Level | Native Level |
| Salary | MYR - Malaysian Ringgit MYR 98K - MYR 118K |
| Other Salary Description |
Employement pass Comission Other benefits will be discussed during interview |
| Holidays | 5 days work 2 days leave |
| Job Contract Period |
Full time |
| Nearest Station |
Train stations Central location Nearby shopping center |
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